Leasing Consultant, Elevation 3505

Leasing Consultant

Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.

As a Leasing Consultant you will:

• Build and maintain strong relationships with prospective and current residents.
• Greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits.
• Complete follow-ups promptly and in accordance with policy guidelines.
• Answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents. Ensure all inquiries and traffic are accurately entered into CRM. Assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed.
• Assist applicants throughout the application process, review and process rental applications in accordance with the Application Approval Process policy and Price Advice and submit all applications to the Property Manager for final approval.
• Manage leads and traffic daily within Yardi's CRM system according to policy guidelines to effectively capture, track, and nurture prospects, converting them into residents.
• Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies. Provide information about apartment availability, move-in dates, and application procedures.
• Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio.
• Prepare electronic lease agreements and assemble resident move-in packets. Review the materials with new residents during their move-in and accompany them to their apartment to ensure their satisfaction.
• Handle resident concerns and complaints in a professional, timely, and effective manner.
• Assist with marketing efforts, including social media posts, flyers, and community events to promote the property.
• Keep the apartment community clean, welcoming, and presentable to prospective residents.
• Help execute leasing strategies to achieve monthly and quarterly sales goals.
• Ensure accurate data entry in the property management systems, maintaining up-to-date records of potential and current residents.
• Track and report leasing activity, occupancy rates, and other key performance indicators. Prepare, submit, and process maintenance service requests. Conduct follow-up on service request surveys in compliance with company policy.
• Provide move-in instructions, help with key distribution, and facilitate any special requests from residents.
• Assist in the development of and/or implementation of the Sterling 5 P's Business Plan to ensure the property meets or exceeds the expectations of the owners, residents, vendors, and all customers.

Reports to: Property Manager and Assistant Property Manager

Qualifications:

• High School Diploma or G.E.D required
• Minimum of one (1) year experience in property management, retail service or sales desired.
• Knowledge in Microsoft Office (Word, Excel, Outlook)
• Yardi Program knowledge, preferred
• Proficient reading, writing and grammar skills

Other Requirements (Background Check and Drug Screening): Must be able to pass a drug test, criminal history and background checks prior to employment with Sterling Management Ltd.

Physical Demands:

• Ability to read and comprehend moderately complex documents.
• Ability to verbally and in writing communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Frequently operates a computer and other office productivity equipment, such as a copy machine, printer and telephone.
• Moderate level of repetitive typing using a computer keyboard.
• Must be able to frequently walk the apartment community.
• Must be able to remain in a stationary position. Required to move about inside the office to access files cabinets, supplies, and office equipment, etc.
• Alternate between sitting, standing, walking, and climbing stairs.
• Occasional bending, stooping, and reaching.
• Occasionally lift, carry and/or move up to 20 pounds.
• The noise level in the work environment will be moderate.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Account
• Group Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental programs
• 401(k) Retirement Savings Plan
• Employee Assistance Plan
• Paid Time Off
• Paid holidays
• Volunteer time

Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer's expectations, our company credo is: "Creating the Sterling Story by exceeding expectations... one customer at a time!"