Customer Service Representative - Collections

Build Relationships. Solve Problems. Make an Impact.At U.S. Bank, we're committed to helping our customers and communities thrive. As a Customer Service Representative – Collections, you'll play a vital role in supporting our commercial clients by delivering exceptional service while helping customers manage and resolve account concerns. This is more than a collections role. It's an opportunity to build trusted relationships, solve complex challenges, and make a meaningful impact on the customer experience.If you enjoy helping customers, problem-solving, and working in a fast-paced environment where every interaction matters, we'd love to hear from you.What You'll DoIn this role, you'll serve as a trusted resource for commercial customers, partnering with them to resolve billing and payment-related concerns while maintaining strong business relationships.Key responsibilities include:Deliver outstanding customer service through phone and email interactionsAssist commercial clients with invoice questions, account inquiries, payment arrangements, and online account accessContact customers regarding past due accounts while maintaining a professional and relationship-focused approachAnalyze customer situations and determine appropriate next steps based on account history, payment behavior, and business circumstancesResearch and resolve customer concerns with accuracy and urgencyDocument customer interactions and account updates in applicable systemsPartner with internal teams to ensure a seamless customer experienceBalance multiple priorities while meeting quality, service, and productivity expectationsWhat Makes This Opportunity UniqueUnlike traditional collections environments, this role focuses on supporting repeat commercial customers and building long-term relationships. Success requires strong interpersonal skills, sound judgment, and the ability to tailor your approach to each customer's unique circumstances.You'll have the opportunity to:Make a direct impact on customer satisfaction and retentionDevelop expertise in commercial lending and banking operationsBuild valuable customer relationship management skillsJoin a collaborative team that values service, accountability, and continuous improvementGrow your career within one of the nation's leading financial institutionsWhat Successful Candidates BringExcellent customer service mindsetProfessional and empathetic communication skillsConfidence handling challenging conversationsStrong critical thinking and judgmentAdaptability and resilience in a fast-paced environmentCommitment to delivering an exceptional customer experienceSchedule: Monday - Friday, 8:00 AM - 5:00 PM PST (onsite Tuesday - Thursday)Location: 3 days per week at our Gresham, OR office: 17650 NE Sandy Blvd., Gresham, OR 97230Basic QualificationsHigh school diploma or equivalentTwo to four years of relevant experiencePreferred Skills/ExperienceExperience supporting commercial or business customersCollections or accounts receivable experienceBanking or financial services experienceExperience handling customer inquiries via both telephone and emailProficiency with Microsoft Office applicationsAbility to work independently while collaborating effectively with a teamLocation ExpectationsThis role requires working from a U.S. Bank location three (3) or more days per week.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.15U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants.