Field Service Technician II

Field Service Technician IIJoin Toshiba America Business Solutions as a Field Service Technician II in Buffalo, NY. You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly. If you enjoy hands-on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry-leading office technology.What You'll DoMaintain, service, and repair printers, copiers, and other office technology at customer locationsProvide product training and support to customersDiagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.Complete service calls based on priority while managing your schedule effectivelyMaintain parts inventory, tools, and test equipment, and perform preventative maintenanceComplete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as neededAccurately document service activities and follow safety policies and proceduresProvide guidance to less experienced technicians to support first-call efficiencyWhat You'll BringHigh School Diploma or GED3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable productsRelevant education, certifications, or internships in related fields may be considered in lieu of the required experienceIntermediate computer skills and strong electro-mechanical aptitudeAbility to lift 50 lbs. and perform frequent bending, lifting, and reachingValid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company businessEarn Well$20.00-$22.00 hourly rate, depending on experience.Monthly Performance Based Technician Bonus up to $450 per month.Fleet vehicle and gas card.BenefitsMedical, dental, and vision coverage401(k) plan with match and company provided life insuranceEmployee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discountsGenerous paid holidays, vacation & sick/personal business/volunteer daysOpportunities for career growth within a global technology organizationToshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries. At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request an accommodation.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.