Desktop Senior Technical Analyst (OIT Internal) (Hybrid Workplace From CO)

Desktop Senior Technical Analyst

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Are you a seasoned IT professional looking for a challenging and impactful role? OIT is seeking a Desktop Senior Technical Analyst to fill a crucial role in delivering top-notch information technology services to support the State of Colorado. The IT Desktop Senior Technical Analyst is a key contributor, responsible for providing Tier II and III desktop support to a diverse user base, including state employees, contractors, interns, vendors, and some county users. As the technical work lead and Subject Matter Expert (SME), you will be at the forefront of identifying, evaluating, implementing, and managing support requests beyond the Service Desk level.

Some of your important daily responsibilities will include:

• Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).
• Deploy new or rebuilt computers based on OIT and agency security and operational policies
• Enterprise Configuration Management Tool platform installations
• USB based installations
• InTunes-based imaging installations
• Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment.
• Provide resolution, assistance, and limited training to standard supported applications:
• Productivity Software
• Internet Browser applications
• Antivirus-Security programs
• Proprietary applications and systems
• Receive and/or log service incidents into the ticketing system.
• Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:
• Network troubleshooting
• File Server Management

Minimum Qualifications:

Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience in deploying and supporting Microsoft Windows Desktop Operating systems
• Windows 7 (32/64 Bit)
• Windows 10 (32/64 Bit)
• Android OS (best effort)
• Apple iOS (best effort)
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• SCCM experience.