Host/Hostess

Now Hiring: Host/Hostess

Location: Yellowstone Valley Lodge and Grill, Livingston, MT 59047

About Yellowstone Valley Lodge and Grill

• Located on the Yellowstone River is a one-of-a-kind, small operation offering 22 cabins, a breathtaking event space and a public fine dining restaurant.
• Employment is seasonal. First week of April through October *Possibility of working with company at sister properties in off season
• Housing is not provided currently

Hiring Requirements

• Available all weekends during season unless arranged upon hire
• Team members are required to have reliable transportation to job site 13 miles south of Livingston Mt. on two lane highway (not suitable for bicycle commute)
• Opportunities require enthusiasm for working in multiple roles as needed
• Follow and promote all O'Reilly Hospitality Management brand and employment standards

Basic Position Expectations

• Display professionalism, kindness and pride in brand, property, team and product
• Work in a team-based environment
• Rotate all duties as needed
• Maintain cleanliness of Front of House areas
• Communicate product needs to shift lead
• Work or find management approved coverage for all shifts as scheduled

Essential Responsibilities

• Greets guests as they enter, seating them or placing them on a waiting list as necessary.
• Provides guests with menus and answers initial questions.
• Assigns guests to tables while maintaining balanced server rotations.
• Engages with guests to ensure satisfaction with food and service.
• Responds to guest complaints and helps resolve them.
• Answers phone calls, takes reservations, and provides information.
• Maintains adequate knowledge of the menu.
• Provides world-class guest service.
• Embraces O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Skills & Abilities

• Strong leadership, organizational, and communication skills.
• Ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results.
• Ability to work well with and motivate a variety of personality types while maintaining tact and diplomacy.
• Ability to multitask and prioritize.
• Maintains a positive reputation within the community.

Hours

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Education & Experience

• High school diploma or equivalent preferred.
• Restaurant or customer service experience preferred.

Physical Requirements of the Position

• Light Work: exerting up to 40 pounds of force occasionally (up to 1/3 of the time), and/or up to 20 pounds of force frequently (1/3 to 2/3 of the time), and/or a negligible amount of force constantly (2/3 or more of the time) to move objects.
• Requires walking or standing for significant periods.
• May be required to lift in excess of 40 pounds on occasion.

Physical Activity of the Position

• Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

Environmental Conditions

• Inside: protection from weather conditions but not necessarily from temperature changes. Considered "inside" if the worker spends approximately 75% or more of the time indoors.

O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications