Business analyst

We are looking for an experienced Business Analyst to support the client’s Application Services team in a long-term engagement. The ideal candidate will be a hands-on, self-motivated professional with strong critical-thinking, technical, analytical, and interpersonal skills. This individual will work across multiple application projects, upgrades, maintenance initiatives, and enhancements while serving as a liaison between business users and technical teams. The Business Analyst will conduct business process analysis and needs assessments, develop business and functional requirements, create use cases and test scripts, and help ensure technology solutions align with business objectives. The role will also support application testing, user acceptance testing, production incidents, troubleshooting, and vendor coordination. Strict Requirements We are looking for an experienced Business Analyst to support the client’s Application Services team in a long-term engagement. The ideal candidate will be a hands-on, self-motivated professional with strong critical-thinking, technical, analytical, and interpersonal skills. This individual will work across multiple application projects, upgrades, maintenance initiatives, and enhancements while serving as a liaison between business users and technical teams. The Business Analyst will conduct business process analysis and needs assessments, develop business and functional requirements, create use cases and test scripts, and help ensure technology solutions align with business objectives. The role will also support application testing, user acceptance testing, production incidents, troubleshooting, and vendor coordination. Strict Requirements US Citizen or Green Card holder requirement per the client and W2 only. No C2C, recruiters need not inquire. Responsibilities Analyze existing business processes and identify opportunities for process improvement and re-engineering. Gather, document, analyze, and validate business and functional requirements. Develop business requirements, use cases, workflows, process documentation, and test scripts. Work with developers and technical teams to translate business requirements into application solutions. Participate throughout the Software Development Life Cycle (SDLC). Organize and facilitate system testing and User Acceptance Testing (UAT). Validate application functionality against approved business requirements. Support application upgrades, maintenance activities, enhancements, and new implementations. Provide second- and third-level support for production application incidents. Troubleshoot application issues with internal technical teams and external vendors. Track reported issues through investigation, resolution, validation, and closure. Manage multiple concurrent projects and internal initiatives. Participate in Agile ceremonies and work within Agile delivery methodologies. Maintain project requirements, defects, test cases, and related documentation within Azure DevOps. Develop business process and workflow diagrams using Microsoft Visio. Collaborate with business stakeholders, developers, vendors, testers, and project leadership. Required Qualifications Minimum 4 years of professional Business Analyst or Business Systems Analyst experience . Strong experience gathering and documenting business and functional requirements. Experience conducting business process analysis and process re-engineering. Strong understanding of the Software Development Life Cycle (SDLC) . Experience creating use cases, workflows, process documentation, and test scripts. Experience facilitating application testing and User Acceptance Testing. Experience supporting production applications and troubleshooting reported issues. Experience working directly with software developers and technical teams. Experience with Azure DevOps . Experience with Microsoft Visio . Strong working knowledge of Microsoft 365 Services . Experience with SharePoint Online and Microsoft Teams . Experience working within Agile methodologies . Strong written and verbal communication skills. Ability to manage multiple projects, priorities, upgrades, and application initiatives simultaneously. Must be able to work onsite at least two days per week in Michigan . Experience supporting enterprise application environments. Experience with enterprise CRM platforms. Salesforce experience is strongly preferred. Previous public-sector, county, municipal, or other government IT experience. Experience working with external application vendors. Experience supporting long-term application modernization, upgrades, and enhancements. #J-18808-Ljbffr