Wine Consultant

Job Title: Custom Experience ConciergeDry Farm Wines is the world's premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.But, we do far more than just sell wine. Our mission is to create the healthiest, most beautiful, and most premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community.To create the most premium Artisan Wine brand, we are driven to execute three things better than anyone else in the world: curate the best tasting, healthiest wine, deliver the most elegant, seamless service and ecommerce experience, and inspire more wine drinkers to enjoy our artisan, artful lifestyle.This is the best place to work in the world. We have very high expectations and hold each other accountable to them. We also enjoy the rewards of our hard work. Here are a few of the many benefits:Above Market CompensationDistributed Work Model with a limited in office policy, built to support every individual's freedom and still build a strong team4-day work week, with limited emails after hours and on weekendsUnlimited pure Organic Artisan WinesGenerous 401k, Profit Sharing, and Defined Benefit plans availablePaid gym stipendGenerous PTO and company vacation scheduleHuge opportunities to expand your responsibilities and position as the company continues to rapidly growMost importantly, the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft.We are driven to create what we love, with people we admire, for a community who loves what we do.Creating what we loveDry Farm Wines started because of Todd's passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That's the space in which we create and dream still today.With people we admireWe need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a person.For a community who loves what we doWe bring products and a lifestyle to people who share our passion for health, taste, art, design, beauty, and impact. Our Members love what we love, whether its healthy living, organic farming practices, delicious food, or beautiful art.For us, this is all part of building a great business and a great lifestyle.As a community, Dry Farm Wines values well-being, creative expression, and winning together. Our values aren't a set of rules, so much as the ingredients that keep our team healthy and strong. We all are committed to showing up with these values:Admiration - We admire and respect each otherExcellence - We have an internal drive for excellence in all thingsInnovation - We are always adapting and pushing the envelopeGroup Flow - We love creating together and we trust each otherSelf-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight. We like coaching, not managing.We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives. In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations.4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.Limited Email Outside Working Hours - We do not exchange emails after hours or on weekends unless it pertains to a very urgent matter (eg., an urgent customer delay).We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.If you are uncomfortable with anything we do, that's okay. We might not be the best fit for you. But if you read this and jump with excitement, then let's continue.You must have experience in wine, and preferably natural wine!What's a Custom Experience Concierge? Glad you asked!It's someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Michelin Service model revolves around a dedication to white glove hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.We sell a premium product and our customers deserve a premium experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.As the voice of our company, your job is to make sure every customer feels understood, appreciated, and loved.More specifically, here are some (but certainly not all) of the responsibilities for this position:Customer ServiceYou'll get Members more of their favorite wines using our technology platforms.You'll curate wine selections based on taste, preconception, and nostalgia.You'll ensure every customer feels heard by getting them a quick response to any questions they have.You'll pick up the phone and talk to customers. You'll listen to them and let them know you care.You'll learn from customers everyday.You'll work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions.You'll drive forward new and creative ways to give our members a one of a kind, custom experience.You'll go above and beyond with each and every customer interaction.WineYou'll suggest wines based on taste preferences and curate boxes of our pure Artisan Wine based on our inventory.You'll create one-of-a-kind Memberships for customers based on their individual taste preferences, and fulfill those shipments on an ongoing basis.You'll hand select each wine for any individual customer, by combining your knowledge of their personal taste and your expert experience in wine.You have an unquenchable thirst for learning more about wine.You're willing to let go of any preconceptions of what wine is and should be.You'll taste and give feedback on our wines consistently, both with our group and on your own.Fostering RelationshipsYou take pride in building relationships with Members and guiding them through their wine journey.You will proactively help solve customer's problems to build relationships with them.You understand that wine is subjective, and there are no good and bad wines - simply different tastes.Working DaysWe are filling roles for:Tuesday - FridayWednesday - SaturdayBoth will transition after an approx. 90 day onboarding period of Monday - FridayYou must have at least 4 years of experience in a customer facing position.You must have at least 3 years of experience in a luxury hospitality role.You must have strong knowledge of