Part-Time Receptionist

Job Description

Job Description

JOB TITLE: Part-Time Receptionist

EMPLOYER: Wheeler Avenue Baptist Church

DEPARTMENT: Support Staff

REPORTS TO: Support Service Manager

SALARY: $15.00 per Hour

SUMMARY: Serves as initial contact for all callers and visitors to the church.

DUTIES AND RESPONSIBILITIES:

• Answers, screens, and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to the appropriate employee’s voicemail or email.
• Clears messages each morning and delivers them to appropriate employees.
• Meets and greets all visitors; determines their needs and directs them to the appropriate employees/locations.
• Responds to visitors, clients, and employees in a courteous and professional manner.
• Opens and routes incoming mail.
• Prepares and forwards outgoing mail and packages.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Organizes and maintains file system; files correspondence and other records.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Access and navigate the ShelbyNext membership system and Event Management System. To maintain knowledge of church events and scheduling information.
• Maintain paper and toner in the copier on the first-floor level
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or GED equivalent, two to four years related experience, or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Outlook, and Excel and navigating the internet.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Keystrokes a minimum of 45 wpm.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Bilingual skills are a plus.
• Professional appearance and demeanor
• Ability to perform diversified clerical functions and basic accounting procedures.

COMPETENCIES:

• Problem-Solving --Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills --Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication-- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Attendance/Punctuality -- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to sit
• Occasionally required to stand
• Occasionally required to walk
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds

WORK SCHEDULE:

• Regular Weekly Work Schedule
  • Monday-Thursday : 1:00 PM to 5:00 PM
  • Saturday: 9:00 AM to 2:00 PM
  • Sunday : 7:00 AM to 2:00 PM
• On occasion, need to be available on call to cover the night-time/day-time receptionist scheduled on an as-needed basis.
  • Night-time Schedule, Monday – Thursday : 5:00 PM to 9:00 PM
  • Day-time Schedule, Monday – Friday : 9:00 AM to 5:00 PM