Field Service Representative - Houston

Schneider Electric Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company‑ and third‑party‑manufactured equipment in a variety of dynamic environments. This site‑based position within U.S. Services focuses on servicing equipment that supports power distribution and critical power infrastructure. It is a 40‑hour guarantee position with occasional overtime, with most work occurring at customer sites. Typical Responsibilities Pre‑site activities, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support, and district service teams Completion of field service reports, expense reports, preventive maintenance and startup data sheets Co‑ordination with the Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products in the field and in the classroom Additional Activities on Some Days Travel throughout the region for local customer support or even country‑wide travel (including overnight travel by vehicle/air) Assist senior technicians and support project management on larger system start‑ups Work alongside larger teams of FSRs and collaborate with project managers on higher‑complexity projects Act on behalf of the District Service Manager to resolve operational issues as required Requirements Associate’s degree, trade or vocational certification, military training, or equivalent experience in electrical‑related disciplines Ability to read blueprints/schematics Thorough understanding of AC and DC power principles and various supply circuit components Minimum 2 years of field‑service repair and customer service with UPS, power distribution and switchgear, ATS, or similar equipment Minimum 2 years in field services or equivalent industry experience Good safety practices and adherence to company safety procedures (lock‑out/tag‑out, OSHA/OSHA‑70E experience preferred) Skilled in operating diagnostic and test equipment Experience reading and interpreting schematics, drawings, and operation manuals Strong written communication skills for service reports, correspondence, and troubleshooting guidance Physical ability to perform strenuous tasks, including bending, stooping, lifting and carrying up to 40 pounds, and working in varying environmental extremes Require safe driving and vehicle operation skills, and ability to remain standing for extended periods or work in confined spaces Benefits Within the first 180 days, you’ll receive 8 weeks of in‑person training at our state‑of‑the‑art facility in Dallas, TX, with all expenses paid, followed by ongoing online training and mentorship. Schneider Electric offers an inclusive benefits package, including flexible work arrangements, paid family leave, 401(k) with match, wellbeing programs, holidays & paid time off, military leave benefits, and more. Equal Employment Opportunity Statement Schneider Electric is an equal opportunity employer. We are committed to providing equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic. #J-18808-Ljbffr