Telecom Voice engineer - San Jose CA
E-Solutions
Position: Telecom Voice engineer
- Experience in voice engineering with a focus on Genesys Cloud implementations.
- Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
- Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.
- Demonstrated experience in M&A voice system integrations and migrations.
- Strong understanding of SIP, QoS, VLANs , and cloud telephony solutions.
- Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.
- Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Microsoft Teams Voice Engineer Expert.
- Experience with contact centre analytics and reporting tools.
- Knowledge of hybrid telephony environments and cloud migration strategies.
- Familiarity with regulatory compliance for voice systems (e.g., E911).
- Strong project management and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to adapt to rapidly changing environments and requirements during M&A activities.
- Proactive problem solver with a focus on delivering high-quality results.
Vacancy posted 1 day ago
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