Certified Medical Assistant/Lab Assistant

Job Description

Job Description

Trumann, Arkansas
Full-Time

Join Our Team

East Arkansas Family Health Center is seeking a compassionate, detail-oriented Lab Assistant / Medical Assistant  to join our Trumann, Arkansas clinic team. This position combines laboratory, clinical, and referral coordination responsibilities to support providers in delivering exceptional patient-centered care.

The ideal candidate enjoys working directly with patients while coordinating specialty referrals, assisting providers, performing laboratory procedures, and ensuring patients receive timely, high-quality healthcare services.

Why You'll Love Working With Us

At East Arkansas Family Health Center, we believe healthcare begins with compassion. As a Federally Qualified Health Center, our mission is to improve the health of the communities we serve by providing accessible, high-quality healthcare.

Benefits That Support Your Well-Being & CareerHealth & Wellness

• Medical Insurance (Employee-Only Premium Paid 100% by EAFHC)
• Wellness Benefit Card to reduce medical and prescription costs
• Dental & Vision Insurance
• Voluntary Benefits including:
  • Short-Term Disability
  • Long-Term Disability
  • Accident Insurance
  • Hospital Indemnity
  • Critical Illness Coverage

Paid Time Off

• Generous PTO
• 10 Paid Holidays (including your birthday)
• Paid Sick Leave (8 hours accrued monthly)

Retirement & Growth

• 401(k) with up to 4% employer match after one year
• Company-paid continuing education
• Professional development opportunities

Work Environment

• Collaborative clinical team
• Mission-driven organization
• Opportunity to positively impact patients throughout Eastern Arkansas

Essential Duties & ResponsibilitiesClinical & Laboratory Responsibilities

• Perform venipuncture on pediatric, adult, and geriatric patients.
• Perform electrocardiograms (EKGs).
• Perform CLIA waived and moderate complexity laboratory testing.
• Process specimens for reference laboratories, including centrifugation and aliquoting.
• Maintain laboratory quality control records and testing logs.
• Utilize the Electronic Medical Record (EMR) for laboratory documentation and order processing.
• Reconcile laboratory results for providers.
• Assist providers with clinical procedures and patient care.
• Administer clinical procedures within certification and scope of practice.
• Perform hearing and vision screenings, oral/nasal swabs, pulmonary function testing, and other assigned clinical procedures.
• Maintain medication and medical supply inventory.
• Complete monthly supply orders and site checklists.
• Maintain current CPR, TB testing, and all required certifications/licensure.

Referral Coordination

• Coordinate specialty referrals as requested by providers.
• Obtain prior authorizations and pre-certifications.
• Schedule referral appointments.
• Document referral activity accurately in the EMR.
• Communicate appointment information and updates to patients.
• Follow up on missed referral appointments.
• Maintain communication with specialty offices and referral partners.
• Stay current on referral policies and insurance requirements.

Patient Care

• Deliver excellent customer service to patients.
• Address patient questions professionally and compassionately.
• Assist providers with patient flow.
• Document patient care accurately in the EMR.
• Assist with medication refill requests and provider messages.
• Help train new employees and students.
• Participate in outreach events and community health fairs.

QualificationsRequired

• High school diploma or equivalent
• Current Medical Assistant certification 
• Current CPR/BLS certification
• Strong computer and EMR skills
• Excellent communication and customer service skills
• Ability to work independently while collaborating with a multidisciplinary healthcare team

Preferred

• Certified Medical Assistant (CMA/RMA)with documented laboratory/phlebotomy training and or experience
• Knowledge of medical terminology, insurance authorization processes, and electronic medical records