Deskside Support Technician

Job ID: 2616798

Location: Washington, DC, US

Date Posted: 2026-09-14

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE


Description


SAIC is looking for a Deskside Support Technician will provide onsite technical support services in compliance with federal contract requirements, agency security standards, and organizational IT policies. This role supports end users with workstation hardware, software, and enterprise platforms, including specialized support for executive leadership requiring white-glove service. The position also includes responsibility for technical documentation, SOP development, and audio/visual (A/V) technology support. Candidates must demonstrate experience with Windows 11, Azure Active Directory, Intune, and Office 365 within a modern enterprise or federal environment.

Onsite 5 days a week in Wash D.C.

• Provide deskside support and troubleshooting for laptops, desktops, mobile devices, printers, peripherals, and workstation equipment.
• Install, configure, secure, update, and troubleshoot Windows 11 systems in alignment with federal guidelines.
• Support Azure AD identity and access management, including group assignments, MFA, and authentication troubleshooting.
• Provision, manage, and support devices through Microsoft Intune, including compliance enforcement, application deployment, and lifecycle management.
• Support Office 365 applications including Outlook, Teams, SharePoint, OneDrive, and related productivity tools.
• Deliver white-glove technical support to executive committee members, ensuring rapid response, high professionalism, and minimal disruption.
• Provide A/V setup, troubleshooting, and support for conference rooms, hybrid meetings, town halls, and executive sessions (Teams, Zoom, advanced A/V equipment).
• Execute onboarding/offboarding procedures including account creation, access provisioning, device setup, and documentation updates.
• Develop, maintain, and update SOPs, technical documentation, knowledge base articles, and contract-required deliverables.
• Manage and document service requests, incidents, and resolutions in the designated ITSM system in alignment with contract service-level agreements.
• Conduct asset management, inventory tracking, and support equipment audits according to federal and contract guidelines.
• Maintain a professional, customer-focused demeanor consistent with agency standards for service delivery.

Qualifications


Required Qualifications:

• BS and Minimum 2 years of deskside or enterprise IT support experience, preferably in federal or regulated environments (4 years experience in lieu of degree)
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or .
• Proficiency with Windows 11 administration and diagnosis.
• Hands-on experience with Azure Active Directory identity and access management.
• Experience supporting devices using Microsoft Intune.
• Working knowledge of Office 365 applications and basic administrative functions.
• Experience delivering white-glove support to senior leadership or executive-level personnel.
• Experience with audio/visual technologies including conference room systems, video conferencing platforms, and meeting support.
• Ability to produce accurate and clear documentation, SOPs, and technical guides.
• Familiarity with networking fundamentals including DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to lift and move IT hardware as required.

Preferred Qualifications:

• Experience supporting federal agencies or working under federal IT security standards.
• Experience with ITSM platforms (ServiceNow).
• Experience with enterprise A/V systems or conference room technology.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .