Retail Operations Specialist

North America Store Operations Process Optimization Specialist

We are seeking a North America (NA) Store Operations Process Optimization Specialist to enhance our store workload management, store tests, and support our Workload & Communications team. This role will involve developing tools, systems, and processes to streamline project management within the NA Store Operations team. The ideal candidate will become proficient in Back-of-House (BOH), Front-of-House (FOH), Technology, and Online-to-Offline (O2O) operations to drive project success in the NA geography (geo).

As a NA Store Operations Process Optimization Specialist, you will:

• Review, assess, and carry out requests aligned with Store Operations priorities
• Aid in delivering tasks to our stores, ensuring adherence to established processes
• Elevate the store experience through process optimization
• Create and maintain comprehensive project and process documentation
• Manage multiple tasks simultaneously within the Workload Management & Communications Team

One of the great things about this position is you will get the opportunity to work in partnership with several cross-functional teams across the Company. You will collaborate cross-functionally within NA Store Operations to support key initiatives and milestones. Your partners will include:

• Brand Marketing
• Visual Merchandising
• Human Resources (HR)
• Learning and Development
• Technology
• Nike.com
• Global Partners in Business Operations (Biz Ops)
• Analytics and Operations

What you bring:

• A passion for Athlete, Sport, and Culture
• Bachelor's degree required in the relevant or a related field, or any acceptable combination of education, experience, and training
• At least 2 years of project management experience
• Excellent interpersonal skills with dedication to foster cross-functional teamwork and an open, positive, and collaborative environment
• Retail experience is preferred, but not required
• A passion for operations and an understanding of program interdependencies
• A positive mindset with proven ability to flex and adapt to changing business needs while maintaining creative quality
• Outstanding written communication, time management, and organizational skills
• Ability to collaborate cross-functionally
• Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Keynote
• Experience with project management tools such as Smartsheet, Airtable, Jira, and Confluence
• Laser-sharp focus to work quickly and efficiently under tight time frames
• Ability to travel occasionally, as needed

If you are passionate about optimizing store operations and possess the skills to drive our projects forward, we invite you to apply and join our dynamic team! We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.