Retail Sales Team Leader

You will work closely with the Boutique Manager and Assistant Store Manager to elevate every aspect of the customer journey through strong leadership and a passion for service. Your focus will be on coaching your team to become experts in customer experience and product knowledge, championing warm, memorable interactions with every guest, and cultivating a high‑performing, hospitality‑driven culture that keeps customers coming back. What You’ll Be Doing Drive Results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast‑paced environment. Assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key sales, customer acquisition, and service goals. Excellence in Operational Execution: Ensure store standards are maintained—cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes). Care about safety and create a safe, healthy environment for employees and customers. Customer/Hospitality‑Driven: Cultivate personalized coffee experiences by using storytelling to share knowledge of our coffee and sustainability practices to build customer relationships. Delight customers with complimentary coffee tastings and highlight extensive product knowledge to build the customer base and boost sales. Inspiring People Leadership: Act to influence and inspire a team to drive sales and service performance through coaching and training. Collaborative Team Player: Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. Find ways to champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems. What You’ll Bring You have 2+ years of experience driving sales and leading a team in a high‑volume retail environment. You have patience for day‑to‑day challenges and are resourceful in troubleshooting on the spot. You possess effective communication, time management, and analytical skills. You are punctual and available to work open and closing shifts, weekends, and holidays. What’s In It For You Competitive pay: Approximate hourly pay is $24.50 with quarterly bonus for achieving team sales and service goals. Growth and Development: Opportunities to build a career that aligns with who you are, supported in personal development and empowered to take ownership of your journey. Caring Culture: A collaborative team environment that inspires you to give your best and care for our people. Purposeful Work: As a B Corp, your work contributes to positive impact on our planet. What We Offer Retail employee performance‑based incentives and a total rewards package, including a free Nespresso machine and coffee product allowance. 401(k) with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program, and discounts at over 2,000 companies. Benefits and incentives may vary depending on the position. Equal Employment Opportunity Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 402026 #J-18808-Ljbffr