Liability Claims Aide

Salary : $58,364.80 - $70,262.40 Annually
Location : City of San Diego, CA
Job Type: Varies by Position
Job Number: JH-T12027-202606
Business Area: 1515 - Risk Management
Opening Date: 06/12/2026
Closing Date: 6/29/2026 11:59 PM Pacific


JOB INFORMATION
APPLICANTS ARE ENCOURAGED TO APPLY TO THE FOLLOWING RELATED RECRUITMENTS:

• Liability Claims Representative I
• Liability Claims Representative II

Liability Claims Aide positions investigate, adjust, and settle lower exposure and less complex property damage claims; loss recovery and criminal restitution claims; tow-away and bailment storage claims; approve or deny claims; negotiate settlements within limits; represent the City in small claims actions; conduct risk studies; and perform other duties as assigned.

NOTE:

• Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

MINIMUM REQUIREMENTS


You must meet the following requirements on the date you apply, unless otherwise indicated.


EDUCATION/EXPERIENCE: You must meet ONE of the following options:

1. Two years of full-time clerical experience, which includes one year of experience providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy.
2. 18 months of full-time clerical experience, which includes six months of experience providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy ANDsuccessful completion of

NOTE:

• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE: A valid California Class C Driver License is required at the time of hire.

HIGHLY DESIRBLE:

• Experience in the investigation, adjustment and settlement of general and automobile liability claims involving bodily injury, personal injury or property damage.
• Experience handling auto liability, general liability or medical payment claims in the private sector or with a public entity.

REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):

• Proof of AIC 300: Claims in an Evolving World class completion, if utilized to meet the minimum requirements.
• Proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: View phone number on click.appcast.io; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.

SCREENING PROCESS
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.

SUPPLEMENTAL INFORMATION
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, which may include a polygraph examination and/or background investigation. All of these processes must be successfully completed before employment begins. A positive test for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may be cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
City employees may be eligible to participate in a benefit program including holidays, vacations, savings and retirement plans, health programs, and other benefits.


Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City's Police Academy, will participate in the City's Defined Benefit Plan administered by the San Diego City Employees' Retirement System (SDCERS).


Benefits may change due to employer-employee contract negotiations.

or review the
01


I understand that failure to respond to the following questions in the spaces provided may result in the rejection of my application. In addition, I may miss out on employment opportunities. Résumés are NOT reviewed for assessing the minimum requirements, qualifications will be determined from the answers provided to the supplemental questions.

• Yes
• No

02


Are you a current or former City of San Diego government/municipal employee?

• Current city employee
• Former city employee
• Current & former city employee
• None of the above

03


If you have previously worked or are currently working for the City of San Diego, please enter your PERNR.
04


The minimum age for this job is 18, unless you are 17 and a high school graduate. Do you meet the minimum age requirements for this job?

• Yes
• No

05


Specify which of the following you are using to meet the minimum requirements?

• Two years of full-time clerical experience, which includes one year of experience providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy.
• 18 months of full-time clerical experience, which includes six months of experience providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy AND successful completion of The Institutes Knowledge Group class: AIC 300: Claims in an Evolving World.
• None of the above.

06


Describe your full-time experience in the area you selected in question #5.
07


How many months of full-time clerical experience do you have providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy?

• None
• Less than 6 months
• 6 months to less than 12 months
• 12 months to less than 18 months
• 18 months to less than 24 months
• 24 months to less than 30 months
• 30 months to less than 36 months
• 36 months or more

08


In which of the following areas do you have full-time experience?

• Providing clerical support for liability claims or loss recovery files
• Researching billing and payment issues
• Maintaining liability or loss recovery files electronically and/or hard copy
• None of the above

09


Describe your full-time clerical experience in the following areas: a. Providing clerical support for liability claims or loss recovery files b. researching billing and payment issues; c. maintaining liability or loss recovery files electronically and/or hard copy. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area and the total length of your experience. If you do not have any experience in a specific area, write "None."
10


Have you successfully completed The Institutes Knowledge Group class: AIC 300: Claims in an Evolving World? NOTE: Attach proof of completion to your application.

• Yes
• No

11


In which of the following areas do you have claims handling experience?

• Auto Liability Claims
• General Liability Claims
• Medical Payment Claims
• None of the above

Required Question