Professional Liability Claims Manager

Job Description

Professional Liability Claims Manager

Job Summary

Seeking an experienced and highly skilled Professional Liability Claims Manager to oversee the investigation evaluation negotiation and resolution of complex professional liability claims with a primary focus on Errors & Omissions (E&O) exposures. This role provides technical leadership to claims professionals ensures adherence to claim handling standards and collaborates with internal and external stakeholders to manage risk is a 100% remote position.

Responsibilities

• Direct the handling of complex and high-exposure professional liability claims including E&O and miscellaneous professional liability matters.

• Evaluate coverage liability damages and exposure in accordance with policy terms and applicable law.

• Establish and maintain appropriate claim reserves based on evolving claim facts and exposure analysis.

• Oversee investigation strategies and support timely and effective claim resolution.

• Manage litigated claims involving insured professionals including oversight of defense counsel and legal expenses.

• Participate in mediations settlement conferences and other dispute resolution proceedings as needed.

• Lead mentor and develop claims professionals handling professional liability matters.

• Conduct claim file reviews to support technical quality and adherence to established claims practices.

• Establish performance expectations and support employee development through coaching and training.

• Manage claims inventory and support operational performance objectives.

• Monitor reserve adequacy and contribute to financial forecasting activities.

• Analyze claim trends and recommend process improvements.

• Build productive relationships with insureds brokers defense counsel and internal business partners.

• Provide reporting to senior leadership regarding significant claim activity.

• Partner with underwriting and other stakeholders to identify emerging claim trends and loss drivers.

Qualifications/Requirements

• Bachelors degree or equivalent combination of education and relevant experience.

• Minimum of 10 years of commercial insurance claims experience.

• Minimum of 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims.

• Demonstrated experience managing complex litigated and high-severity claims.

• Strong understanding of insurance coverage analysis and policy interpretation.

• Proven leadership experience including supervision mentoring or management of claims professionals.

• Excellent written and verbal communication skills.

• Strong negotiation analytical and decision-making abilities.

• Extensive claims experience and prior management of a professional liability claims team preferred.

• Experience with specialty professional liability programs such as Architects & Engineers Insurance Agents E&O Lawyers Professional Liability Accountants Professional Liability Technology E&O or Miscellaneous Professional Liability preferred.

• Professional designations such as CPCU RPLU AIC ARM SCLA or equivalent preferred.

• Juris Doctor (J.D.) degree preferred.

Compensation Package

• Salary Range: $175000 $185000 annually.

• Comprehensive medical dental vision disability and life insurance benefits.

• Paid Time Off (PTO) and paid holidays.

• Paid parental leave.

• Education assistance and professional development opportunities.

• Wellness and employee discount programs.

• Employer-supported health savings benefits where applicable.

• Remote work arrangement.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

#LI-BC1

Required Experience:

Manager