Surveillance Investigator I

At Fresca, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are. Summary As a Surveillance Investigator, you serve as a vital safeguard for the integrity, safety, and compliance of our property. You are responsible for monitoring and identifying unusual or illegal activity across all areas of the casino, helping to protect guests, team members, and company assets. Your attention to detail, commitment to compliance, and adherence to case‑management procedures help ensure that operations remain secure, fair, and aligned with all regulatory requirements. Essential Functions and Responsibilities Provide timely and courteous guest service consistent with the company's guest service culture Utilize approved surveillance equipment to identify, document, and report illegal or unusual activity across all gaming and non‑gaming areas of the property, including back‑of‑house operations Accurately report all illegal and suspicious activities to the appropriate authorities in a timely manner Assist in the training and mentoring of Surveillance Investigator trainees Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards Perform other duties as assigned Qualifications 1 year of experience in gaming surveillance operations or equivalent gaming-related experience preferred Ability to think critically and solve problems with limited standardization, using common sense and sound judgment Ability to follow instructions and complete tasks accurately in a fast‑paced environment Strong communication skills and willingness to work as part of a team Committed to fostering a respectful, inclusive, and safety‑conscious work environment Ability to access and input information using a moderately complex computer system Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Requirements This position is classified as safety‑sensitive and requires successful completion of a pre‑employment drug screening, including testing for marijuana At least 21 Years of Age High School Diploma or equivalent Ability to effectively communicate in English, both written and verbal Obtain and maintain all work cards as required by the company Verify right to work in the United States Work Cards Nevada Gaming Registration Physical Requirements Occasionally push/pull up to 25 lbs Occasionally lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels Occasionally squat, kneel, reach, bend, twist Frequently sit and work at a desk or computer Occasionally standing and walking Ability to communicate using in‑person speech, radios, and telephone Ability to hear, understand, and distinguish speech and/or other sound in person Ability to distinguish between shades of color Ability to use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky Noisy Bright flashing lights Exposure to dust, fumes and/or gases Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. If you’re looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you. #J-18808-Ljbffr Golden Entertainment, Inc.