Customer Experience Representative

Customer Experience Representative

We are looking for a Customer Experience Representative to support a busy service team in Wyomissing, PA. This long-term contract position is ideal for someone who enjoys helping customers, managing multiple priorities, and ensuring every interaction is handled with care. The person in this role will serve as a key point of contact for incoming inquiries while also providing administrative support and maintaining accurate records across internal systems.

Responsibilities:

• Respond to incoming customer calls and provide timely, solution-focused support for a wide range of questions and concerns.
• Investigate service issues thoroughly and work with internal partners to determine appropriate next steps and resolutions.
• Record call details, customer updates, and follow-up actions accurately within company databases and tracking tools.
• Direct customers, vendors, and other incoming contacts to the correct teams to ensure efficient issue handling.
• Support day-to-day administrative activities such as scanning files, uploading documents, and maintaining organized records.
• Deliver a detail-oriented and positive experience across phone, email, and other communication channels.
• Monitor repeated customer concerns and share patterns or service trends with leadership and team members.
• Assist with inquiries related to customer accounts, billing matters, and general service requests as needed.

Qualifications:

• High school diploma or equivalent is required.
• Associate degree is preferred.
• Prior experience in customer service, call center operations, administrative support, or a related environment is an advantage.
• Strong written and verbal communication skills with the ability to interact professionally with a variety of audiences.
• Demonstrated ability to resolve problems effectively while maintaining a customer-focused approach.
• Comfortable managing multiple tasks and shifting priorities in a fast-paced setting.
• Proficiency with Microsoft Office, CRM platforms, data entry tools, and working across multiple browser-based systems.
• Strong organizational skills and close attention to detail when handling documentation and records.