Associate Tech Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to make an impact on the communities we serve as you help us advance health optimization on a global scale. Role Overview As an Associate Technical Support Analyst, you will be tasked with providing level 2 desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk‑up locations. Primary Responsibilities Analyze and investigate Provide explanations and interpretations within area of expertise Provide local and remote technical support for United Health Group's shared desktop applications Use pertinent data and facts to identify and solve a range of problems within the area of expertise Investigate non‑standard requests and problems, with some assistance from others Work exclusively within a specific knowledge area Prioritize and organize your own work to meet deadlines Provide explanations and information to others on topics within the area of expertise. Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Required Qualifications High School Diploma/GED (or higher) 3+ years of experience with PC operating systems including Windows 10 & 11 3+ years of Desktop support experience 3+ years of Technology Support experience 2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN) 2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint Ability to travel to another local office (within 1-2-mile radius) as needed Preferred Qualifications Bachelor's Degree (or higher) Microsoft Certifications Information Technology Certifications (CompTIA A+ or Network+) Experience using Bomgar and Altiris Experience in a Call Center or Customer Service role Mobile device support experience (Android and IOS) MAC support experience (iPad and iPhone) Wireless networking experience Experience with service ticketing / tracking systems Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris) Soft Skills Written/verbal communication skills Enjoy challenging troubleshooting situations and pay attention to details Highly motivated individual with excellent consumer-facing skill - sets Must be a self‑starter and able to work independently while being part of a decentralized team Physical Requirements And Work Environment Ability to lift to 30 lbs. Compensation The hourly pay for this role will range from $28.94 to $51.83 per hour based on full‑time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—is deserving of the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr