Line Operations Specialist

Line Operations Specialist

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field at Alliance in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele—including civilian, military, and cargo aircraft.

With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.

Position Summary:

Alliance Aviation Services (AAS) is seeking a skilled, safety-driven, and service-oriented Line Operations Specialist to join our team in Fort Worth, TX. Reporting directly to the Line Service Manager, this position plays a mission-critical role in supporting airfield operations while delivering exceptional service to pilots, crew, and passengers. The ideal candidate thrives in a fast-paced environment, values teamwork, and upholds the highest standards of professionalism and courtesy in every interaction. As a frontline provider of ground support, this role ensures efficient aircraft handling, facility readiness, and a seamless experience for every arrival and departure.

Comprehensive training will be provided to support proficiency in aircraft handling, safety protocols, and operational systems. The Line Operations Specialist is expected to demonstrate growth in both technical skills and customer engagement throughout their tenure.

Responsibilities:

• Provide professional, courteous support to pilots, passengers, and crew during ground operations.
• Assist with luggage handling, catering delivery, and provide transportation between aircraft and terminal.
• Support customs and international trash handling procedures in compliance with federal regulations.
• Escort guests on/off the ramp and handle guest vehicles on arrival and departure.
• Perform safe and efficient aircraft marshalling, towing, fueling, and routine servicing.
• Conduct light maintenance tasks such as windshield cleaning, oil replenishment, lavatory and oxygen servicing.
• Assist with cargo aircraft loading and unloading (training provided).
• Maintain hangar readiness, ensuring safe access and organized storage.
• Inspect and clean ground support equipment and vehicles (e.g., Refuelers, tugs, GPUs, belt loaders, LAV carts).
• Accept delivery of fuel loads in accordance with ATA 103.
• Monitor fuel inventory and maintain accurate logs and documentation.

Required Skills and Abilities:

• Strong customer service orientation with a professional and courteous demeanor.
• Team-oriented, adaptable, and capable of managing multiple tasks in a high-energy setting.
• High level of situational awareness and safety consciousness in all ground operations.
• Detail-driven with excellent organizational and time-management skills.
• Calm and responsive under pressure, with a proactive approach to problem-solving.
• Commitment to maintaining safety, cleanliness, and regulatory compliance across all duties.
• Ability to operate a wide range of aircraft ground support equipment including tugs, GPUs, air starts, belt loaders, LAV carts, forklifts, and more.
• Working knowledge of Microsoft Office tools and aviation service platforms such as Total Aviation Software.
• Proficiency in using two-way radios and VHF communication systems for operational coordination.

Education and Experience:

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience in FBO operations, aviation ground support, or a related field is strongly preferred.
• Customer service experience strongly preferred.
• Forklift certification or equivalent experience is a plus.
• Must possess a valid driver's license to perform job-related transportation duties.
• Bilingual proficiency preferred (Spanish/English).

Physical Requirements:

• Must be able to lift up to 70 lbs.
• Ability to stand, walk, and move for extended periods during shifts.
• Frequent bending, kneeling, climbing, and reaching required.
• Comfortable working outdoors in all weather conditions.
• Must be able to work in high-noise environments and around moving aircraft and equipment.
• Manual dexterity and physical coordination required for operating tools and machinery.

Benefits Highlights:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Vacation time
• Sick time
• Holidays
• Paid family caregiver leave
• Mental health and wellness resources
• Life Insurance
• Disability Insurance
• 401(k) with company match
• Tuition assistance
• Additional programs to support Associates and their families

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.