Continuous Quality Improvement Specialist (CQI Specialist)

"Everything is Better in Person" Summary Objective Join our team and make a meaningful difference for children, adults, and families in our community. If you’re a compassionate, dedicated, and highly skilled person who’s been looking for a role where your ideas are heard, your work has visible impact, and your professional and personal growth is valued, consider building your future with us. Position Overview Person County Department of Social Services is seeking a dedicated and detail‑oriented Continuous Quality Improvement Specialist (CQI Specialist) to join our Adult Services team. This professional position plays a vital role in strengthening service delivery, enhancing program outcomes, and ensuring compliance with federal and state regulations that support vulnerable individuals and families throughout the community. The CQI Specialist evaluates service quality and identifies opportunities for continuous improvement through data analysis, case reviews, quality assurance activities, staff support, and training initiatives. The position works collaboratively with leadership and program staff to assess operational effectiveness, promote best practices, and ensure adherence to applicable laws, policies, and procedures within Adult Services programs. This role operates with a high degree of independence under limited supervision and reports directly to the Assistant Human Services Director. Work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one‑hour lunch break. Occasional evening, early morning, or after‑hours work may be required to support trainings, audits, meetings, or other departmental needs. Job Description For the detailed job description, click HERE. To learn more about the Department of Social Services, click HERE. The starting salary will be determined with consideration given to the candidate’s educational background and relevant work experience. Must possess a valid driver’s license and have an acceptable driving record per County policy. Position is a non‑exempt role working 37.5 hours weekly / 1,950 hours annually. Cover letter, resume and transcripts required to apply. A copy of the official college transcript added as an attachment is acceptable for the application process, but if an applicant is selected for an interview, he/she will be required to bring an official college transcript to the interview. Essential Functions Increase capacity for self‑evaluation and information sharing; promote systematic tracking of program and service delivery/outcomes within Person County DSS through direct activity and technical assistance; provide data to direct the publication of high‑quality departmental reports for dissemination to management. Measure and improve outcomes on an ongoing basis in Adult Protective Services, Guardianship, Special Assistance In‑Home Program, Adult Home Specialist, and Payee services. Evaluate quality of work performed using current state review tools to assure policy is followed and sound judgment is used in making case decisions. Schedule field visits with social work staff as needed to assess staff development, interactions with adults and families, and critical thinking skills. Attend case staffing as deemed necessary to ensure quality of social work provided and to evaluate case decision making skills. Assist management in reaching decisions on future activities for specific service program areas, which may include providing input on training needs for social work staff. Independently conduct evaluations, gather data, interpret data, and track outcomes to determine program effectiveness. Report results to the Assistant Human Services Director. Based on results, develop possible courses of action with justification. Explain factual basis for alternative recommendations to target audiences; make logical projections about the consequences of adopting alternative recommendations. Develop and maintain basic management and program statistics regarding DSS clients and services. Extract and report customer data from various source to assess quality of service delivery, trends regarding services, and identify areas needing improvement. Research and collect data across programs within the agency to determine the impact that specific programs have on outcomes in other program areas. Communicate (orally or in writing) to the Assistant Human Services Director the findings and recommendations from planning and evaluation efforts. Develop and produce reports upon request and provide data for annual reports. Attend all necessary Adult Services trainings to effectively evaluate Adult programs according to state policy – including Tier 1 and Tier 2 trainings in LMS Absorb on Foundations of Aging and Adult Services, Adult Protective Services, Guardianship, and SA In‑Home. Serve as a liaison with external agencies in sharing information related to Adult Services Programs. Minimum Education And Experience Requirements Bachelor’s degree in psychology, sociology, or social work, preferably with coursework in human services program evaluation; or graduation from a two‑year college or university and two years of program evaluation or experience in human service programs; or an equivalent combination of education and experience. Special Certifications and Licenses None. Pre‑Employment Screening A pre‑employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing. A background check for all candidates. Some positions also require a credit check. Additional screening and testing required for some positions. Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US. Equal Opportunity Employer Person County Government is an Equal Opportunity/E‑Verify Employer. Employee Benefits

NC STATE RETIREMENT SYSTEM

Employee contributes 6% of pre‑tax salary and county contributes 14.39% for county employees and 16.08% for law enforcement effective 7/1/2024.

EMPOWER 401K & 457

County contributes 5% of your salary into the 401k and you can contribute up to 80% of your compensation or up to $17,500. No county contribution for part‑time.

PAID LEAVE

ANNUAL LEAVE

0‑2 years – 12 days per year 3‑4 years – 15 days per year 5‑9 years – 17 days per year 10‑14 years – 20 days per year 15‑19 years – 22 days 20+ years – 25 days per year

SICK LEAVE

12 days per year

HOLIDAYS

12 paid holidays per year

PARENTAL LEAVE

30 paid days of new parent leave

VOLUNTEER LEAVE

Up to 24 hours of paid time off per fiscal year to volunteer with a public educational institution or non‑profit organization.

WELLNESS DAY

1 day per year

PAY PROGRAM

MERIT INCREASES – Annual increases based upon performance (up to 3%) LONGEVITY PAY (Part‑time & full‑time) 1 year, but less than 5 years – .50% of annual salary 5 years, but less than 10 years – 1% of annual salary 10 years, but less than 15 years – 2% of annual salary 15 years, but less than 20 years – 3.25% of annual salary 20 years, but less than 25 years – 4.5% of annual salary 25 years or more – 5.75% of annual salary

TUITION REIMBURSEMENT PROGRAM

Employees may be reimbursed for eligible expenses up to a total of $2,500 per fiscal year.

CERTIFICATIONS

1.5% salary increase per advanced certification pertaining to the job.

DIRECT DEPOSIT

Person County Government employees are paid bi‑weekly with Direct Deposit.

WELLNESS PROGRAMS

COUNTY EMPLOYEE GYM

$25 membership fee per year for full‑time or $50 for part‑time public safety employees at the Sheriff's Dept. or EMS whose position requires you to be "fit for duty".

WALK OR WORK OUT PROGRAM

The County allows employees to be physically active three times a week for 45 minutes.

PERSON COUNTY SAFETY

Person County is committed to conducting all operations as safely and efficiently as possible. The safety of all employees and the general public, both inside and outside our facilities, is of great importance and one of our major goals.

INSURANCE

HEALTH INSURANCE – HSA – CIGNA

County contributes $1,200 to HSA account pro‑rated by insurance effective date. Employee – $0.00/month; Employee + 1 child – $217.80/month; Employee + children – $283.14/month; Employee + spouse – $806.95/month; Family – $1,062.86/month.

HEALTH INSURANCE – TRADITIONAL PLAN – CIGNA

Employee – $54.45/month; Employee + 1 child – $435.60/month; Employee + children – $522.72/month; Employee + spouse – $1,324.87/month; Family – $1,721.48/month.

DENTAL INSURANCE

Employee – $0.00/month (County pays 100% premium); Employee + child(ren) – $54.91/month; Employee + spouse – $38.11/month; Family – $94.27/month.

VISION

Employee – $7.28/month; Employee + child(ren) – $16.62/month; Employee + spouse – $14.54/month; Family – $25.62/month.

LIFE INSURANCE

$10,000 policy provided by the County. Supplemental life insurance available for $25,000 to $100,000 policies.

SUPPLEMENTAL POLICIES

AFLAC; MET LIFE CANCER; FSA (MEDICAL/CHILD CARE); Mass Mutual Whole Life; SHORT/LONG‑TERM DISABILITY; 01. Application Process (Simplified) Ensure you fully complete the work experience section of the application. Attach your resume, cover letter and college transcripts. Complete the education section. List your current or most recent employer. Failure to complete these sections will result in an incomplete application and may bar you from further consideration. #J-18808-Ljbffr City of Santa Fe Springs