Operations Supervisor

Job Description

Job Description

MISSION STATEMENT:   To transform lives through love and service.

SUMMARY: The Operations Supervisor is responsible for supervising employees providing case management and housing services for persons who are literally homeless, for whom rapid rehousing has been identified as an appropriate response to end their homelessness and who have been prioritized by the Coordinated Entry System.  The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement.  The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs.  The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals.  Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting.  Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES :  (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)

• Coordinate outreach activities with other programs internally and externally.
• Assign referrals for intake linking the household with the most appropriate funding source. 
• Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
• Acts as a resource to staff members for guidance in handling difficult or complex cases.
• Ensures information is accurately entered in HMIS as required. 
• Review weekly activity logs and time worked.
• Review and approve housing stability plan and monitor other service plans as appropriate.
• Review case files of clients to ensure contract compliance and quality assurance.
• Attends staff and other internal meetings as required.
• Coordinate PQI activities including staff meetings, case review, satisfaction surveys and related tasks.
• Assist Operations Manager with administrative tasks related to operations.
• Conduct annual Job Performance Appraisals of assigned staff.
• Train staff in policy and procedures, completion of forms and data collection. 
• Be able to present to community groups, landlords and other stakeholders about the program, the agency, and specific related topics. 
• Gather and evaluate staff performance and provide aggregate reports as requested
• Hire new staff and participate in new employee orientation.
• Evaluate and identify training needs for assigned staff.

OTHER RESPONSIBILITIES :

• Comply with all applicable training requirements.
• Comply with all company safety, personnel and operational policies and procedures.
• Comply with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the mission of the St. Vincent de Paul CARES

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
• Flexible work schedule including evenings, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. 

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Have basic knowledge of homelessness, mental illness, and substance abuse 
• Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA 
• Ability to form partnerships in the community and seek out community resources 
• Strong oral and written communications 
• Strong organizational, time management and data management skills 
• Strong computer skills 
• Proven ability to work effectively both individually and as part of a team 
• Ability to multi-task and problem solve under pressure 
• Ability to provide customer service to difficult populations 

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• This position requires a minimum of a bachelor’s degree in social work or related field. Experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis may be substituted for required education with the approval of the CEO. 
• At least 1-year of experience in a supervisory capacity or other coordinating role.
• Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
• Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
• Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
• Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
• Must have a valid driver’s license as this job requires driving company vehicle

BENEFITS: 

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment 
• 13 Paid Holidays to include Employee’s birthday and Date of Hire 
• 403(b) with employer match up to 3%

GENERAL PHYSICAL DEMANDS :  These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS :  Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.   

WORK ENVIRONMENT : Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. 

The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.