Policy & Procedure Associate

Policy & Procedure Associate- Kansas City, MO POAH Communities Kansas City, Missouri, United States ABOUT US POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment. See our employees in action and how you can contribute to the mission! ABOUT THE ROLE The Policy & Procedure Associate will be responsible for policy and procedure development and its integration into training programs. This role will serve as the central owner of POAH Communities policies, operating procedures, and manuals, ensuring alignment between written standards, regulatory requirements, and day-to-day practice. Must be able to travel at least once a month to deliver in-person training. ABOUT YOUR IMPACT Conduct systematic review, updates, creation and standardization of operations manuals, workplace preparedness, and safety manuals, as well as department-specific procedural guides. Work closely with operational leaders, compliance, risk management, legal counsel, and human resources to ensure policies remain current, auditable, and responsive to regulatory changes. Contribute to the strengthening of internal controls by ensuring training content is consistently grounded in up-to-date, approved manuals and POAHC standards. Assist in the development, creation and revision of training materials informed by department/regional leaders learning assessment meetings and co-train employees accordingly. Inform training curriculum design so that policies are not static documents, but living standards reinforced through onboarding, refresher training, and leadership accountability. Reinforce fair housing and affirmative marketing compliance, documentation standards, safety protocols, incident reporting, crisis response, and resident communication practices through in person, OnDemand and virtual trainings. Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals, as needed. Manage key metrics and feedback data for measuring the effectiveness of policy training. Complete other related tasks as assigned by the Vice President, Training or President/CEO. ABOUT YOU 5-7 years of experience in affordable housing property management, regulatory compliance, and training College degree preferred Strong organizational skills with a keen ability to prioritize competing deadlines. Ability to work with a sense of urgency Ability to monitor own work to ensure quality and accuracy Ability to be a team player and engage with all site and organizational team members as needed Must be able to travel at least once a month to deliver in-person training Experience in handling sensitive, confidential information Excellent communication skills, both oral and written Excellent customer service skills Strong administrative and data management skills Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook/Teams Experience in affordable housing property management or related certifications preferred BENEFITS AT POAH COMMUNITIES Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually. Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting Incentives: Employee referral bonus, suggestion rewards, employee recognition programming Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at Stay connected with POAH and POAH Communities: Instagram Linkedin #J-18808-Ljbffr POAH Communities