Dispatcher - $800-$1k ( Weekly )

Dispatcher

Full-Time $18.00 Per Hour | $800–$1,000 Per Week

Be the Communication Hub That Keeps Everything Moving

At TLC Solutions of Florida, transportation is about far more than getting someone from Point A to Point B.

We provide compassionate, dependable non-emergency medical transportation services that help patients safely transition from hospitals, rehabilitation facilities, nursing homes, assisted living communities, and medical appointments back to where they belong.

As a Dispatcher, you'll serve as the central connection point between patients, families, healthcare providers, and transportation teams.

You'll communicate with hospital discharge planners, nurses, case managers, facility administrators, patients, family members, and drivers—often during stressful and time-sensitive situations where professionalism, empathy, and clear communication are critical.

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can remain calm while coordinating multiple moving parts throughout the day.

About TLC Solutions

TLC Solutions of Florida is a Christian-based transportation company dedicated to serving patients and families with compassion, dignity, and professionalism.

Our mission is simple:

To ensure no patient is left stranded when they need care and transportation most.

We proudly provide 24/7 transportation support throughout South Florida and have built our reputation on reliability, responsiveness, and exceptional customer care.

Our culture is built on:

• Faith and integrity

• Compassionate service

• Accountability

• Excellence in communication

• Professionalism

• Respect for every patient and family

• Going above and beyond when others won't

Every member of our team plays a critical role in helping patients safely reach their destinations while receiving the care and attention they deserve.

Position Overview

The Dispatcher serves as the operational heartbeat of TLC Solutions.

You will coordinate transportation requests, communicate with drivers, collaborate with hospitals and healthcare facilities, assist patients and families, and ensure transportation services run efficiently and on schedule.

This position requires exceptional communication skills, strong organization, excellent phone etiquette, and the ability to remain calm under pressure.

Every day brings new challenges, and your ability to manage information, solve problems, and support both customers and drivers will directly impact patient experiences and company success.

What You'll Do

Dispatch & Operations Coordination

• Schedule, assign, and coordinate transportation requests

• Dispatch drivers efficiently based on location, availability, and urgency

• Monitor transportation schedules throughout the day

• Communicate route updates and schedule changes

• Track transportation status and ensure timely service delivery

• Help resolve scheduling conflicts and operational issues in real time

Healthcare & Client Communication

• Communicate directly with hospitals, nursing facilities, rehabilitation centers, assisted living communities, and medical offices

• Coordinate transportation arrangements with case managers, nurses, discharge planners, and healthcare staff

• Serve as a professional point of contact for patients and family members

• Provide updates regarding transportation schedules and service status

• Assist individuals who may be experiencing stressful or emotional healthcare situations

Customer Service & Patient Support

• Deliver exceptional customer service on every interaction

• Demonstrate professionalism, patience, empathy, and strong bedside manner over the phone

• Listen carefully and respond appropriately to customer concerns

• Help families navigate transportation-related questions and challenges

• Create a positive experience during important healthcare transitions

Administrative Responsibilities

• Perform data entry and maintain accurate records

• Document transportation requests and customer information

• Update scheduling systems and operational databases

• Maintain communication logs and service documentation

• Assist with administrative and operational support tasks as needed

Compensation

Weekly Pay

• $18.00 per hour

• Typical earnings of $800–$1,000 per week

• Consistent full-time hours

• Weekly payroll

What We're Looking For

Required Qualifications

• Minimum one year of customer service, call center, dispatch, scheduling, or phone-based support experience

• Excellent verbal communication skills

• Strong English-speaking and phone communication abilities

• Professional demeanor with outstanding customer service skills

• Strong multitasking and organizational abilities

• Ability to remain calm and focused in high-pressure situations

• Comfortable working with multiple systems and software platforms

• Accurate data entry and computer skills

Highly Preferred Experience

Candidates with experience in any of the following areas are strongly encouraged to apply:

• Dispatching

• Transportation coordination

• Non-emergency medical transportation (NEMT)

• Medical scheduling

• Healthcare administration

• Call center operations

• Patient services

• Medical office support

• Customer service leadership

Dispatcher experience is considered a major advantage for this role.

Ideal Candidate Profile

The most successful Dispatchers at TLC Solutions are:

• Excellent communicators

• Compassionate and patient-focused

• Quick thinkers and problem solvers

• Highly organized and detail-oriented

• Comfortable managing multiple priorities simultaneously

• Confident speaking with healthcare professionals and families

• Dependable under pressure

• Service-oriented and team-focused

Why Join TLC Solutions?

Meaningful Work

Your efforts directly help patients and families during important healthcare transitions.

Make an Impact

You aren't simply answering phones—you are coordinating critical transportation services that people depend on.

Growth Opportunities

Join a growing organization with opportunities for advancement and professional development.

Supportive Team Environment

Work alongside professionals who care deeply about serving others and supporting one another.

Mission-Driven Culture

Become part of a Christian-based organization committed to compassion, integrity, and service.

Stable Weekly Income

Enjoy reliable weekly pay and a consistent full-time schedule.

Work Location

West Palm Beach, FL

Serving Palm Beach County and surrounding communities.

Apply Today

If you're an organized, compassionate professional who enjoys helping people, communicating with healthcare providers, and keeping operations running smoothly, we'd love to meet you.

Join TLC Solutions of Florida and help us continue moving people forward with care, professionalism, and purpose.