Manager - Conference Services

Job Description

• Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus on groups of up to 500 on peak. 
• Act as the primary source of information regarding the event for hotel operations.
• Review hotel facilities and services with client.
• Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.
• Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.
• Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.
• Manage the group cutoff for reservations and communicate deadlines to program contact.
• Organize initial room reservations and communicate ongoing group changes through group departure.
• Plan and coordination of group pre-planning visits.
• Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.
• Order technical requirements for the meeting space.
• Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.
• Facilitate with vendors proper safety and security protocol for onsite operations.
• Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.
• Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:
  • Group arrivals/departures for luggage assistant
  • Group room drops
  • Group check in or VIP pre-keys
  • Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc 
  • Communication of large group movements anticipated to affect hotel operations
• Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.
• Oversee group VIP experience throughout their stay including:
  • Meet & greet on arrival experience
  • Advancement of VIP guestrooms
  • Hotel reservations throughout their stay
• Continue building relationships throughout the year by assisting with off program requests such as hotel friendly rates, reservations, etc.
• Assumes other duties and responsibilities as requested by the Director of Convention Services and the Executive Director of Convention Services.

Qualifications

• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients.
• Experience with Delphi, Opera and Passkey preferred.
• Degree in Hotel Management, Marketing or Business Administration preferred
• 1-2 years as a Convention Services Coordinator at a major hotel convention.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.