Assistant Manager

Overview The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Responsibilities Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff. Member service oversight - Ensuring staff is providing a superior customer experience at all times. Assist in resolving or escalating employee issues or concerns. Involved in all front desk related activities including: answering phones in a friendly manner and assisting callers with questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues and questions. Assist in overseeing cleanliness and maintenance of facility. Assist in ordering of supplies using specific budget based on club requirements. Assist in tracking statistics and reports (weekly, monthly, and annually). Backup support for any employee who is absent. Qualifications/Requirements Superior customer service skills, preferably in the fitness industry. Experience working as a Member Service Representative at Planet Fitness. Solid supervisory, diplomacy and listening skills. Basic computer proficiency (Microsoft Suite). Hard working, enthusiastic and energetic! Strong problem resolution skills. Current CPR Certification required. High school diploma/GED equivalent required. Must be 18 year of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Company Information JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations worldwide. We are always looking for talented individuals to join our team and help cultivate the Judgement Free Zone®. Our member mission says it best: our product is a tool to inspire and motivate members. To use our product, members need to feel inspired and motivated. If you’re looking for a place to make a difference in a customer’s life, you’ve found it. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees and does not retain authority to control terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr