Business Analyst

Business Analyst

CGI Federal is seeking a business analyst to join a growing and dynamic program to provide client facing production support and service desk support to a large multi agency Momentum environment. This role serves as the first point of contact for government agency ERP system (Momentum) end users when they are seeking hands on Momentum assistance, ongoing informal training, support for integrations and testing, maintenance of application and system reference data support, Momentum statistics analysis and reporting, and troubleshooting and issue resolution support. This is a great opportunity to expand your skillset in areas of client engagement, business and data analytics, and technical and functional government finance and accounting services. Ideal candidates will be dependable and self motivated, have an understanding of IT fundamentals with experience supporting Momentum ERP systems, hands on experience with SQL, and an interest and aptitude in finance and accounting. Qualified candidates must be able to pass a criminal background check and provide fingerprints as requested by the client. This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.

Provide quality customer support for all incoming inquiries (via ticket, call, chat, email or in person) for agency Momentum related issues or requests. Perform analysis to review client issues and defects. Determine and implement innovative solutions to meet or exceed client expectations. Participate in meetings internally and with client stakeholders to understand issues and challenges; identify recommendations. Support testing of defects for software builds and releases. Resolve day to day production requests and issue accurate, grammatically correct analysis and resolution responses within the expected window. Provide quality client support by promptly responding to inquiries and questions and by behaving in a professional and courteous manner at all times. Work closely with the internal team members, product owners, and agency staff to address reported issues and concerns into workable solutions. Develop deep Momentum application knowledge, to include its operating environment and its external dependencies. Monitor and report on any identified or incoming changes and assist in identifying potential impacts. Remain current on all new Momentum processes and procedures. Provide production support and other supplemental support as requested by the agency Help Desk, Monday – Friday, from 8AM to 4PM Eastern Time. Be willing to provide after hours and weekend support on special occasions to support Momentum projects and application releases

Strong oral and written communications. Proactive problem solver with an analytical mindset. Able to work closely and effectively within a team environment. Able and willingness to follow established processes accurately. Willing and able to learn new concepts quickly and apply that knowledge to other similar issues appropriately. Familiar with basic Information Technology (IT) concepts and disciplines. Able to work within a team setting while demonstrating self sufficiency and independence. Results oriented and self motivated to succeed and evolve skills (continuous improvement). Able and willing to work from Monday – Friday, 8AM to 4PM Eastern Time. 3-5 years help desk, customer service, and support experience with problem solving involving hardware, software, and/or networks. Experience with: Momentum Accounting / GAAP knowledge SQL knowledge

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.