Patient Access Associate

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills, and internal equity. This is an hourly position.

Overview

This job is located in Rockford, IL.

M-F varied start times starting at either 11am-7:30pm or 3pm-11:30pm, with a weekend rotation every other weekend plus 2 holidays.

2nd shift - 16 hours a week.

Training will be on day shift, full time for 4-6 weeks.

Position Summary

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

Required Qualifications:

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

Preferred Qualifications:

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.