Inbound ITT Coordinator

Purpose

This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service.

Responsibilities

This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to:

• Responsible for working on National email requests
• Document orders in UConnect (CRM)
• Create Sales Orders in EAuto
• Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status
• Bill installation compensation
• Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers
• Other duties as needed

Job Related Dimensions

• Strong attention to detail
• Strong communication skills – both verbal and written
• Proficiency in MS Office products (Excel, Word, MS Outlook).
• Proficiency in E-Automate or other similar ERP system
• Proficiency with ECM/Workflow software
• Ability to multitask
• Ability to work in fast paced environment with time sensitive deadlines

Qualifications

• HS Diploma or GED

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time.
• Ability to talk on the phone and work with various computer tools and applications. 
• Ability to type and compose written communication in various forms. 
• Ability to lift 20+lbs on occasion. 
• Ability to work in fast paced environment