Call Center Agent

Job Description

Job Description

Description:

About Us: At Renewal by Andersen, a division of Andersen® Windows, we’re transforming the home improvement industry. Founded in 1903, Andersen Windows is the world’s largest and most recognized brand in window and door systems. Our mission is to deliver an unparalleled window and door replacement experience for homeowners.

Why This Role Is Perfect for Call Center Professionals: We are seeking dynamic and proactive Call Center Agents to join our team! This is a fantastic opportunity for motivated professionals who excel in a fast-paced environment and thrive on achieving (or exceeding) goals. As a fulltime in office position, you will enjoy the fun and dynamic culture within the Inside Sales Center (ISC), with ample support from your dedicated coaches and leaders.

Primary Responsibilities:

• High-Energy Sales Calls: Reach out to up to 30 homeowners per hour and manage a high volume of outbound calls from potential customers with some inbound call taking and digital outreach.
• Precision and Organization: Accurately document and track appointments to ensure seamless customer interactions and follow-up.
• Teamwork: Demonstrates positivity and inclusivity to contribute in a meaningful way for the betterment of the team.

What We’re Looking For:

• Customer Service Focused Individuals: We love to see a strong background in customer service with the openness to learn and grow in a sales field.
• Bilingual Skills: A big plus, but not required.
• Sales-Driven Attitude: Metrics-driven with a strong sales mindset.

Why You’ll Love Joining Our Team in Meridian:

• Uncapped Earning Potential: We offer a strong $20/hour base , but that’s just the beginning. With our uncapped bonus structure , the sky is the limit—your paycheck reflects your performance.
• A Culture of Excellence: Join us in our Meridian, ID office ! You’ll be working alongside a driven, supportive team in an "epic" environment that celebrates wins and values every member.
• Fun & Rewards: We keep the energy high with exciting sales contests , Paid Time Off (PTO) , and paid holidays (including a "Flex Holiday" of your choice).
• World-Class Training: We invest in you . Kickstart your journey with intensive, personalized training designed to set you up for success right out of the gate.
• Dynamic Schedule: Our current shifts range from Monday 8am-4:30pm MDT Tuesday-Friday (8am-8pm MDT) and Saturdays(10AM-6PM MDT) , offering a schedule that keeps you moving.

What We Offer

• $20/hour+ uncapped Bonuses
• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

Join us, and let's make magic happen. Apply today and become a vital part of a team that’s all about growth, success, and achieving the extraordinary.

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