ProWatch Administrator (Access Control System)

ProWatch Administrator (Access Control System)

Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite

Position Overview

We are hiring a ProWatch Administrator (Access Control System) for a long-term contract opportunity supporting a large-scale airport technology environment. This role is responsible for the administration, monitoring, and operational support of the enterprise access control platform. The ideal candidate will ensure the availability, reliability, and security of access control services that support airport operations, public safety, regulatory compliance, and mission-critical security functions.

Responsibilities

• Administer and support the Honeywell ProWatch access control platform, including system configuration, user management, roles, and access policies.
• Monitor system health, performance, and availability to ensure continuous operation and compliance with uptime requirements.
• Provide Tier 2/3 support for access control incidents, system faults, and escalated access-related issues.
• Manage access provisioning, badge credentials, schedules, security zones, and role-based permissions.
• Support integrations between access control systems and related security platforms, including identity management, CCTV, and alarm monitoring systems.
• Perform routine maintenance, system upgrades, patching, and configuration changes in accordance with change management procedures.
• Troubleshoot hardware and software issues involving controllers, panels, readers, servers, and related components.
• Coordinate with security teams, facilities personnel, vendors, and system integrators on system enhancements and issue resolution.
• Maintain system documentation, policies, architecture diagrams, audit records, and operational procedures.
• Support audits, compliance initiatives, and investigations related to access control events and security incidents.
• Perform other related duties as assigned.

Requirements

• 5-7 years of experience administering enterprise access control or physical security systems.
• Hands-on experience supporting Honeywell ProWatch or similar large-scale access control platforms.
• Strong understanding of credential management, access policies, schedules, zones, and physical security concepts.
• Experience supporting high-availability, mission-critical environments with strict uptime requirements.
• Familiarity with Windows Server environments, databases, and network connectivity related to security systems.
• Ability to troubleshoot issues involving servers, access control panels, readers, integrations, and system communications.
• Strong documentation, coordination, analytical, and communication skills.
• Honeywell ProWatch, physical security systems, or related industry certifications are preferred.