Service Now Developer

ServiceNow Developer

Location: Sunnyvale, CA (Onsite)

We are seeking a skilled Software Developer with a strong background in ServiceNow ITSM to join our dynamic team. The ideal candidate will have 5-7 years of experience in software development, with a proven track record of implementing and managing IT Service Management solutions using ServiceNow. This role requires a detail-oriented individual who can work independently and collaboratively in a remote environment.

Responsibilities:

• Design, develop, and implement software solutions that enhance IT Service Management processes using ServiceNow.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Maintain and optimize existing ServiceNow applications and workflows to improve efficiency and user experience.
• Provide technical support and troubleshooting for ServiceNow related issues.
• Stay updated with the latest ServiceNow features and best practices to ensure the organization leverages the platform effectively.
• Participate in code reviews and contribute to team knowledge sharing.
• Document development processes, code changes, and system configurations.

Mandatory Skills:

• Strong expertise in ServiceNow ITSM, including incident, problem, change, and request management.
• Proficient in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow development tools, including ServiceNow Studio, Flow Designer, and IntegrationHub.
• Solid understanding of ITIL principles and practices.
• Ability to troubleshoot and resolve technical issues efficiently.

Preferred Skills:

• Experience with ServiceNow ITOM and ITBM modules.
• Familiarity with Agile development methodologies.
• Knowledge of REST and SOAP web services.
• Experience with database management and SQL.
• Strong communication and interpersonal skills.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in software development, with a focus on ServiceNow ITSM.
• ServiceNow Certified Application Developer or similar certification is a plus.
• Proven ability to work independently and manage multiple tasks in a fast-paced environment.