Service Technician

Job Title: Service Technician Status: Full-time Must join IBEW, or already be member Compensation - Union Wages: 1) Apprentice Base Wage Starting at:

• 22.88 per hour
• 34.24 Total Package with benefits

2) Journeyman Base Wage Starting at: $41.60 per hour $61.50 Total Package with benefits We are seeking a skilled and detail-oriented Security Installation Technician to join our team. The ideal candidate will be responsible for installing, configuring, and maintaining electronic security systems including CCTV, access control, intrusion alarms, intercoms, and related hardware and software. This position requires strong technical aptitude, problem-solving skills, and a commitment to delivering high-quality work and exceptional customer service. Position Summary We are seeking a skilled and dependable Service Technician to troubleshoot, diagnose, repair, and maintain IP security camera systems, electronic access control systems, and related low-voltage equipment. The ideal candidate will have strong electrical and technical troubleshooting abilities, a solid understanding of networking, and experience working with both low-voltage and 120VAC electrical systems. This position emphasizes troubleshooting and problem-solving over new installations. Candidates must be comfortable diagnosing complex issues, identifying root causes, and independently developing effective repair solutions. Key Responsibilities Troubleshoot, diagnose, and repair IP security cameras, VMS servers, network switches, and related security equipment. Service and troubleshoot electronic access control systems, including card readers, door controllers, electric strikes, magnetic locks, request-to-exit devices, and associated hardware. Diagnose low-voltage electrical issues and understanding of 120v power, including power failures, faulty connections, damaged wiring, transformers, relays, and power supplies. Troubleshoot network connectivity issues involving IP addresses, PoE, Ethernet cabling, switches, and network communication. Use digital multimeters, cable testers, network diagnostic tools, and other test equipment to isolate electrical and communication failures. Identify intermittent problems and determine root causes rather than simply replacing components. Perform preventive maintenance, firmware updates, system testing, and equipment inspections. Read and interpret electrical schematics, wiring diagrams, network diagrams, and equipment documentation. Troubleshoot existing installations, including systems with incomplete documentation or unknown wiring configurations. Repair or replace defective cameras, power supplies, control boards, network equipment, and other system components. Document service calls, diagnostic findings, repairs performed, and recommended corrective actions. Communicate professionally with customers and explain technical issues and solutions in understandable terms. Work independently in the field while coordinating with technical support and other team members when necessary. Required Skills & Qualifications Must be willing and able to join the IBEW. High school diploma or GED required; technical certification, apprenticeship, or associate degree preferred. Minimum of two (2) years of experience installing low-voltage security systems or related technologies. Strong troubleshooting and analytical problem-solving skills are essential. Experience with IP surveillance cameras, access control, or similar electronic security systems. Working knowledge of 12VDC, 24VDC, 24VAC, and 120VAC electrical circuits. Ability to safely test voltages, identify electrical faults, and diagnose power distribution issues. Understanding of basic networking concepts, including TCP/IP, DHCP, static IP addresses, PoE, and Ethernet communication. Ability to use electrical testing and diagnostic equipment effectively. Experience with relays, contact closures, inputs/outputs, and basic control circuits. Ability to read wiring diagrams and systematically trace electrical and network problems. Strong mechanical aptitude and ability to work with a variety of tools and equipment. Ability to work independently, prioritize service calls, and manage time effectively. Valid driver's license and ability to travel to customer locations. Preferred Qualifications Experience with Genetec, Axis, Hanwha, HID, Mercury, or similar enterprise security platforms. Experience installing IP-based video surveillance and access control systems. Familiarity with Microsoft Windows and Microsoft Office applications. Basic IT knowledge including networking, servers, workstations, and telecommunications. Manufacturer certifications are a plus. Experience with electronic access control platforms and door hardware. Knowledge of managed network switches, VLANs, fiber optics, and wireless networking. Familiarity with intercom systems, license plate recognition systems, and other integrated security technologies. Previous experience in electrical service, industrial controls, telecommunications, or electronic equipment repair. Ideal Candidate We are looking for a technician who enjoys figuring out why something isn't working. The successful candidate will have a logical, methodical approach to troubleshooting, demonstrate initiative, and be comfortable diagnosing unfamiliar equipment and systems. We value practical experience, strong electrical fundamentals, curiosity, and the ability to solve problems independently. The right candidate does not necessarily need experience with every security system manufacturer but must possess the technical foundation and willingness to learn. Our priority is finding a strong troubleshooter, not simply an installer. Preferred Qualifications: Experience with Genetec, Axis, Hanwha, HID, Mercury, or similar enterprise security platforms. Experience installing IP-based video surveillance and access control systems. Familiarity with Microsoft Windows and Microsoft Office applications. Basic IT knowledge including networking, servers, workstations, and telecommunications. Manufacturer certifications are a plus. Physical Requirements: Frequently stand, walk, bend, kneel, crouch, and climb throughout the workday. Work from ladders, lifts, scaffolding, and elevated work platforms. Work in indoor and outdoor environments and in varying weather conditions. Work in construction environments including ceilings, crawl spaces, equipment rooms, and unfinished buildings. Lift and carry materials and equipment weighing up to 50 pounds; occasionally up to 75 pounds with assistance. Ability to distinguish wire colors and perform detailed wiring and termination work. Manual dexterity sufficient to safely operate hand tools, power tools, testing equipment, and computers. Travel Requirements: Daily travel to customer job sites throughout the St. Louis metropolitan area and surrounding region. Occasional overnight travel may be required for projects, manufacturer training, or certifications. Must maintain a valid driver's license and be insurable under the Company's vehicle insurance policy. Company Expectations: The person in this role will uphold Utilitra's culture by demonstrating professionalism, integrity, teamwork, and respect in all interactions with customers, coworkers, vendors, and business partners. Employees are expected to represent the Company positively while on customer premises, at Utilitra facilities, and during Company-sponsored events. Utilitra is committed to building and sustaining an equitable and inclusive work environment where diversity is expected and valued. We believe that a diverse workforce benefits and enriches our mission, vision, and core values and is a critical component to our company's success. Utilitra is an Equal Opportunity Employer. We proudly extend consideration for employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, pregnancy, pregnancy-related conditions, protected veteran status, or any other criteria protected by law. #J-18808-Ljbffr Utilitra