Medication Refill Specialist - Pharmacy Refill Center - Per Diem 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

Medication Refill Specialist

The Medication Refill Specialist will work at the Pharmacy Refill Access Center (PRAC). Under the supervision of a Registered Pharmacist, the Medication Refill Specialist is responsible for processing of incoming refills, either authorizing and sending refills to the patient's pharmacy or delegating refills to the appropriate Clinician when refills do not meet the written protocols assigned to the medication. The specialist will assure that each refill request fulfills the written protocol for the requested refill before it is authorized. This is a nonexempt hourly position.

Essential Duties:

• Process refill requests received from pharmacies via fax or electronically while complying with a protocol
• Analyze Electronic Medical Record chart notes and check for presence or absence of required laboratory tests
• Reviews renewal requests to ensure that the patient has a participating Pharmacy Refill Access Center (PRAC) physician and has documentation of previous or future appointments in the clinic schedule
• Ensues each refill request has appropriate documentation required to process the refill
• Appropriately notifies the prescribing provider of any protocol criteria that are not met after reviewing the requested medication
• Appropriately notifies the correct entities if a patient has not adhered to the laboratory/monitoring parameters established by the prescribing physician for a requested refill
• Process refill requests received from pharmacies via fax or EMR with accuracy and attention to fine details
• The tech will accurately document their Refill requests decisions in the EMR based on provided policies and protocol criteria
• Quantifies and provides daily counts to the Refill pharmacist supervisor for the following: Completed faxed refill requests for the day, number of faxes unprocessed for his/her assigned clinic, and how many refill requests came in overnight on the fax machine
• Positively collaborates with colleagues, supervisor, and customers orally and in writing
• Keep records of the number of refills processed and process all refills with attention to details
• Provides timely refill in accordance to the policies of the program (All Refills to be processed within 48 hours)
• Understand and follow workflow designed for the Refill center, be able to educate clinic staff and others regarding the Refill process
• Update patients of the status of their refill requests via phone or portal if needed
• Answers, screens and processes incoming calls or phone messages in a professional manner
• Utilizes and adheres to a phone script, clinical decision trees and follows guidelines
• Uses independent knowledge within scope of practice to determine if a refill can be renewed or if it needs to be forwarded to the appropriate individual
• Determines reason for calls and assists callers with their concern with a focus on first call resolution
• Facilitates routing the issue if unable to resolve it themselves
• Escalates the matter to pharmacy manager when needed, requests appropriate information to facilitate effective resolution
• Perform other duties as assigned

Required Qualifications:

• High school or equivalent
• Specialized/technical training Graduation from accredited Pharmacy Technician School
• At least 2 years of experience working in retail or a Specialty Pharmacy
• Skills/Abilities: Ability to be self-motivated and work with minimal supervision, yet able to recognize when appropriate to seek assistance. Ability to perform pharmacy calculations, operate fax machines, photocopier, voice mail system. Previous experience with Electronic Health Record (EHR) preferred otherwise willing to learn, demonstrates computer skills, including Microsoft word, Excel and PowerPoint. Ability to follow written medication protocols, performs refill quantity calculations, double check dose, route for use and direction for use against physician's documented order in the Electronic health Record before processing refills.
• Knowledge: Familiar with Electronic methods of communication, email, computer messaging.) knowledge or E-prescribing capabilities and limitations. Knowledge or clinic and department policies
• Other Requirements: Must be able to adapt easily to change. Must be able to work in a team environment that may change or fluctuate. Ability to roll model excellent customer service.

Preferred Qualifications:

• Bachelor's degree Degree in a health-related field and Advanced degree preferred

Required Licenses/Certifications:

• Pharmacy Technician (CA DCA) Active CA pharmacy technician license (CPhT) in good standing
• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law.