Sales Coordinator

Operational

§ Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

§ In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.

§ Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.

§ Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.

§ Ensures the activities/events logbook is being accurately maintained.

§ Assists in the compilation of Market Surveys and Competitor Researches report.

§ Assists in the distributions of relevant hotel information to clients when required.

§ Assists/participates in sales blitz.

§ Maintains good relationship with the established clientele and provides all necessary assistance when required.

§ Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.

§ Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.

§ Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.

§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

§ Maintains a detailed knowledge of hotel facilities, features and services.

Financial

§ Achieves the monthly and annual personal target contributing to the Sales revenue.

§ Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

§ Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Personnel

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Administration

§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§ Establishes an efficient trace File to ensure that all business booked is properly tracked.

§ Assists in consolidating and preparing Sales report.