Client Relationship Consultant (Banker - multiple levels) - West Los Angeles, CA

Client Relationship Consultant

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs.

This role has multiple levels, open to candidates with 1 years to 3 years minimum experience in customer service and sales. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Client Relationship Consultants build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer's unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. We're looking for people who want more than just a job who want to make a difference in the communities where we live and work. Apply today and explore what's possible with a career at U.S. Bank. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Client Relationship Consultant 1

Salary Range: $20.34 - $24.86

Basic Qualifications - High school diploma or equivalent - One to three years of customer service experience - One to three years of sales experience

Location expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience - Basic knowledge of retail product philosophy, policy, procedures, documentation and systems - Basic knowledge of all retail products and services - Proven customer service and interpersonal skills - Effective selling and referral skills - Strong mathematical, problem-solving, and negotiation skills - Strong verbal and written communication skills - Experience in the financial services industry preferred

Client Relationship Consultant 2

Salary Range: $23.17 - $28.37

Basic Qualifications - High school diploma or equivalent - Three to four years of customer service experience - Three to four years of sales experience

Location expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience

- Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems - Thorough knowledge of all retail products and services - Proven customer service and interpersonal skills - Experience in participating in sales campaigns/promotions - Strong mathematical, problem-solving, and negotiation skills - Strong verbal and written communication skills - Experience in the financial services industry preferred - Experience assisting less experienced personnel

Client Relationship Consultant 3

Salary Range: $27.21/hour - $33.27/hour

Basic Qualifications - High school diploma or equivalent - Four to five years of customer service experience - Four to five years of sales experience

Location expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience

- Proven ability to build and foster relationships with clients through proactive outreach and follow up- Ability to effectively engage and communicate with clients- Thorough knowledge of applicable bank and branch policies, procedures and support systems- Thorough knowledge of all retail products and services- Proven customer service and interpersonal skills- Experience in participating in sales campaigns/promotions- Experience with using and demonstrating digital products and self-service technologies- Ability to explore and identify a customer's true needs while leveraging a digital first mindset- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively- Experience in the financial services industry preferred

Client Relationship Consultant 4

Salary Range: $30.91/hour - $37.74/hour

Basic Qualifications - High school diploma or equivalent - Five or more years of customer service experience - Five or more years of sales experience

Location expectations This role requires working from a U.S. Bank location for all scheduled work days. Preferred Skills/Experience

- Proven ability to build and foster relationships with clients through proactive outreach and follow up- Ability to effectively engage and communicate with clients- Advanced knowledge of applicable bank and branch policies, procedures and support systems- Thorough knowledge of all retail products and services- Proven customer service and interpersonal skills- Experience in participating in sales campaigns/promotions- Experience with using and demonstrating digital products and self-service technologies- Ability to explore and identify a customer's true needs while leveraging a digital first mindset- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively- Experience in the financial services industry preferred

- Experience in the financial services industry preferred- Previous supervisory experience preferred

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.