Radiology Scheduling Agent

Join Midstate Radiology Associates

Midstate Radiology Associates (MRA) is looking for a full time Radiology Scheduling Agent working on-site in Wallingford, CT.

Position Schedule: Mon - Fri, 8:30 am - 5:00 pm, 40 hours/week (Multiple positions open due to growth).

Compensation: MRA offers competitive starting compensation based on qualifications and experience. Starting pay for this position is between $20.00 and $25.00. Advancement Opportunity to Radiology Scheduling Agent II, including pay increase, after six months.

Job Summary

Radiology Scheduling Agents are responsible for scheduling patients for multiple imaging modalities at all of MRA's service locations following established workflows and procedures. Radiology Scheduling Agents take inbound calls or make outbound calls to schedule radiology exams.

Key Accountabilities

• Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams.
• Make outbound calls to patients and offices to schedule radiology and MRI exams.
• Proficiently schedule patients for multiple imaging modalities for all MRA service locations following established protocol, workflows, and scripting.
• Maintaining certified proficiency in scheduling for X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, and Mammography exams.
• Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement.
• Strive to meet established departmental goals and achieve desired call center metrics.
• Meet or exceed individual performance criteria.
• Model H3W behaviors.
• Performs other duties as assigned based on the changing needs of the organization.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Qualifications Guidelines

Education & Experience:

• High school diploma or equivalent.
• Experience working in a call center environment preferred.
• Experience providing healthcare-related customer service and scheduling is preferred.
• Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).

Knowledge, Skills, & Abilities:

• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced, dynamic work environment.
• Must have a friendly and caring attitude with empathy for each patient.
• Must be reliable and maintain an attendance and punctuality record that complies with organizational policies.
• Willingness to be held accountable for their work and the work of their teams.
• Desire to hold yourself responsible for offering the best patient experience possible.
• Must be agile and confident in their ability to maintain Midstate Radiology's competitive advantage.
• Must be personally invested in the success of their teams and willing to devote the necessary time to overcome barriers to their teams' success.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds.
• Must be able to access and navigate each department at the organization's facilities

Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.