Call Center Agent

Call Center Agent

At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries
• Make outbound follow-up calls regarding accounts or services
• Provide accurate product and service information
• Resolve customer concerns and escalate issues when necessary
• Maintain records of customer interactions and call activity

Qualifications

• Strong verbal communication and active listening skills
• Professional and customer-focused demeanor
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Previous call center experience is a plus but not required

Additional Information

• Competitive salary
• Growth opportunities within the company
• Supportive and collaborative team environment
• Professional development and skill-building opportunities
• Stable full-time position
• Modern and dynamic workplace culture