Change Management Lead, Enterprise Services

Job Title: Change Management Lead, Shared Services

Location: New York, NY

Firm Overview:

Cantor Fitzgerald, with over 16,000 employees, has been a leading global financial services firm at the forefront of financial and technological innovation since 1945. Cantor is a preeminent investment bank serving more than 5,000 institutional clients around the world, recognized for its strengths in fixed income and equity capital markets, investment banking, SPAC underwriting, PIPE placements, commercial real estate, and for its global distribution platform. Capitalizing on the firm's financial acumen and technology prowess, Cantor's portfolio of businesses also includes Prime Brokerage, Asset Management, and other businesses and ventures. Cantor has consistently fueled the growth of original ideas, pioneered new markets, and provided superior service to clients. Cantor operates trading desks in every major financial center globally, with offices in over 30 locations around the world.

As one of the few remaining private partnerships on Wall Street, Cantor has the distinct ability to focus on long-term value creation and solid relationship building. Our structure allows us to respond quickly to client needs, develop solutions that address complex challenges, avoid the limitations of bureaucracy, and attract talented individuals who are driven to succeed.

Responsibilities:

This senior leadership role is responsible for establishing and driving the firm’s change management strategy across its global enterprise functions. Working closely with executive stakeholders, the successful candidate will ensure that transformation, including AI-driven change, is well planned, widely adopted, and sustained over time. As a trusted advisor to leadership, this individual will bring a structured, scalable approach to managing change across a complex, global organization.

Strategy and Leadership

• Define and execute a global change management strategy aligned with the COO's priorities and the firm's strategic objectives.
• Establish and maintain a consistent change management framework, methodologies, tools, and best practices across all Shared Services functions.
• Advise senior leadership on change readiness, organizational impacts, risks, and initiative prioritization.
• Provide leadership across enterprise change initiatives, guiding cross-functional, matrixed teams and stakeholders to deliver strategic transformation programs.
• Shape the approach to AI adoption and governance within Shared Services, ensuring alignment with firm-wide AI initiatives and appropriate risk management.

Delivery and Oversight

• Oversee the full lifecycle of change initiatives, including impact assessments, stakeholder analysis, communications planning, training, adoption, and post-implementation support.
• Maintain a consolidated view of the enterprise change portfolio, identifying dependencies, conflicts, and resource constraints.
• Partner with project and program leaders to embed change management into strategic initiatives from inception through execution.
• Lead adoption strategies for AI-enabled tools and technologies, including training, enablement, champion networks, and usage measurement.
• Establish metrics and reporting frameworks to monitor adoption, effectiveness, and business outcomes.

Stakeholder Engagement and Communications

• Develop communication and engagement strategies tailored to global audiences across multiple regions and organizational levels.
• Build alignment among stakeholders and effectively manage resistance to change.
• Prepare and deliver executive-level updates, recommendations, and presentations to governance committees and leadership forums.

Governance and Continuous Improvement

• Design and manage governance processes for prioritizing, reviewing, and overseeing transformational initiatives.
• Partner with Technology, Legal, Compliance, and Risk teams to support governance and oversight of AI-related initiatives.
• Define and track KPIs related to adoption, readiness, engagement, and change effectiveness.
• Capture lessons learned and continuously improve enterprise change management capabilities and practices.
• Manage external consulting partners and change management-related budgets, where applicable.

Qualifications:

• 12+ years of experience leading large-scale change management, transformation, organizational effectiveness, or operational excellence initiatives.
• Demonstrated success leading complex, global transformation programs within financial services or similarly regulated industries.
• Experience partnering directly with senior executives and influencing decision-making across multiple stakeholder groups.
• Proven ability to lead teams and drive outcomes within matrixed organizations.
• Strong knowledge of established change management methodologies and frameworks (e.g., Prosci ADKAR, Kotter).
• Excellent communication, facilitation, presentation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities, with the ability to translate strategy into execution.
• Experience supporting enterprise technology, operating model, process improvement, and AI-related initiatives preferred.

Educational Qualifications:

• Bachelor's Degree required.
• Advanced degree and/or change management certification preferred.

Salary: $300,000 - $400,000

The actual base salary will be determined on an individualized basis considering a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package (including health, vision, and dental insurance, paid time off and a 401(k) retirement), this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

We do not accept unsolicited resumes, candidate referrals, or outreach from third-party recruiters or staffing agencies. Any such submissions will be considered property of Cantor Fitzgerald and will not be eligible for any placement fee. Recruiters must have a signed agreement with our Talent Acquisition team and be invited to submit candidates for a specific role. Direct contact with hiring managers or employees is strictly prohibited.