Insurance Sales Agent

Insurance Agent

This role is responsible for prospecting and selling insurance products (including home, auto, and life) designed to meet the needs of AAA members and customers. Our agents sell both AAA Insurance and other carriers. This gives our sales agents a distinct advantage over captive carrier agents.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Essential duties/responsibilities:

• Sell and make recommendations on all insurance products offered by the carriers represented by the AAA Insurance Agency.
• Identify and develop sales opportunities by utilizing the lead management system, membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Insurance products.
• Respond to all quote requests in a timely manner according to agency service level agreements.
• Identify, evaluate, and provide resolutions to customer's insurance needs.
• Ensure that all business is underwritten correctly and placed in the appropriate markets according to the risk involved in order to maintain an acceptable loss ratio.
• Ensure that company Agency Management System and carrier system is appropriately documented and all applications are complete and submitted on a timely basis in accordance with insurance carrier guidelines, agency policies and procedures, and state regulations.
• Perform appropriate follow-up calls and renewal reviews to meet agency retention standards.
• Develop and enhance relationships with customers to build referral and repeat business.
• Demonstrate the ability to consistently meet and exceed personal sales goals and contribute to the agency sales goals.
• Provide excellent customer service and support the AAA membership model, including selling membership.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

Supervisory responsibilities:

• None

Minimum qualifications:

• High School diploma or equivalent.
• 2+ years in sales or sales management, or 1+ years' experience in an insurance agency.

Preferred qualifications:

• Proven ability to perform to goal with a track record of meeting or exceeding goals.
• Successful track record of growth, with experience sales prospecting and asking for and closing sales.
• Knowledge of sales techniques, property & casualty products, life insurance products, and insurance processing systems and procedures as well as comparative raters.

Certificates, licenses, registrations:

• Possess or be able to obtain a Washington State Property & Casualty and Life & Disability insurance license.

Knowledge, skills, abilities:

• Developing knowledge of personal and commercial lines and life insurance including fundamental insurance principles, underwriting and risk selection, and policy provisions for all agency carriers.
• Ability to type and a working knowledge of computers, MS Suite, and the internet. Competency using agency & carrier applications and systems.
• Ability to communicate clearly and professionally both verbally and in writing, and utilize effective listening skills.
• A strong sense of urgency and willingness to take extra measures when solving problems and getting work completed.
• Ability to use appropriate interpersonal skills and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments.
• Ability to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
• Willing to take extra measures and independent actions to solve problems and get work done when the situation calls for it while holding self and others accountable.
• Skilled in working as part of a team, collaborating with colleagues, and establishing rapport and gaining trust of others.
• Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility.

Salary:

• Pay range: $25.30-$30.35 per hour, plus incentives based on sales.

Benefits we offer:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

Work environment & physical demands:

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

Other:

• Equipment used: Computer, phone, various virtual technologies and programs, other office equipment.
• Travel: Minimal travel (<25%) may be required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Disclaimer:

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.