Experienced Automotive Service Advisor / Assistant Service Manager - Elkton CDJR

Experienced Automotive Service Advisor / Assistant Service Manager - Elkton CDJR

Income ranges from $50,000 to $85,000+ - position is salary plus commission/bonus base.

Address: 1147 East Pulaski Hwy., Elkton, MD 21921 / Contact 302-648-JOBS (5627) with any questions.

Be the connection between customers and service excellence.

The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused automotive service advisor/service writer to join our high-performing service team.

If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.

Why choose Hertrich?

• Family-owned and operated dealership group
• 24 dealerships | 18 automotive brands | 15 collision centers
• Strong community involvement, supporting 90+ local organizations
• Long-term stability with room to grow

What we offer:

• Extremely competitive salary
• Clear pathways into success and career advancement
• Medical, dental, vision, life & disability insurance
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee vehicle purchase discounts

What you'll do:

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, and timelines clearly
• Coordinate repair orders with technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

What we're looking for:

• Customer-focused, energetic, and team-oriented attitude
• Prior customer service and/or sales experience required (automotive experience is a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Comfortable using computers and learning dealership software
• High school diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean driving record

Join a company that puts people first.

At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected, community-focused dealership group, we want to hear from you.

Apply today and take the next step in your automotive career!

Hertrich Family of Automobile Dealerships is an equal opportunity/drug-free employer committed to an inclusive workplace where all employees can thrive.

Hertrich Family of Automobile Dealerships