Guest Services Associate

Guest Services Associate

Be part of something new! Healthy Living is opening a new store in Clifton Park and is seeking Guest Services Associates!

WE'RE LOOKING FOR THE COOLEST HUMANS IN TOWN! Come join a team that:

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

Overview:

For our Guest Services Associates, it's all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.

Schedule: Full-Time & Part-Time / Required availability: open, weekend, holiday availability

Pay: We Value Experience - Our starting pay ranges from $16.50-$17.92/hour, with higher starting pay for candidates who bring relevant experience.

Benefits we're proud of! Staff at Healthy Living enjoy:

Full-Time Benefits:

• Health Insurance (we pay 75% you pay 25% for single health benefits)
• Dental and Vision Insurance
• Short Term Disability Insurance
• Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Flex Spending Accounts
• Health Spending Accounts
• Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
• Sick time (Part time staff receive 40 hours of sick time a year)
• Paid Maternity/Paternity time, up to 8 weeks paid time off!
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
• Half price one month bus passes
• 401(k): 100% match of the first 3% of the staff member's contribution. 50% match on the staff member's contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living's contribution from day one
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• Free Celtics tickets

Part-Time Benefits:

• Healthy Living provides a high-quality work environment and benefits to eligible employees. These include: Our staff discounts are awesome. You will get 20% off our Juice Bar, 10% off beer, 20% off wine, 30% off Wellness supplements and 20% off everything else in the store.
• Our amazing Angel Food program, where HL staff receives all products that cannot be sold, but that is fine to eat. Amounts of food vary day to day, but the quantities can be significant.
• 56 hours accrued sick time
• Plenty of opportunities to earn Healthy Living gift cards for things like appreciating other staff, carpooling, and much more!
• Free Celtics tickets
• Plus many more!

Requirements:

The Ideal Candidate will:

• Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner and then directed to the appropriate areas; answering customer inquiries, and providing information regarding the store
• Remains diligent about reading Guest Service emails promptly and staying informed of all the necessary information as it pertains to each department and the store as a whole
• Provides immediate assistance to the Front End regarding Guest returns, issues gift cards, etc.
• Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
• Remains a point of contact for any store Standard Operating Procedures (SOPs)
• Communicates often with the rest of Guest Service and with the Front End Supervisors, of any issues or topics of concern
• Creates display and on-demand gift boxes for Guests as well as charity auctions and maintains supplies for Guest service to utilize
• Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
• Knows the store inside and out and assists guests with navigation
• Stays on top of store events: staff events, schedules, product demos
• Executes POS process for HL2GO (in conjunction with the Grocery Dept) orders and reviews all orders to be sure they are accurate and organized for pick-up
• Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff issues as deemed appropriate/necessary
• Performs Opening and Closing tasks efficiently, as needed
• Operates basic POS override functions for cashiers in the absences of a Front End Supervisor or ASM
• Holds basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change

Healthy Living's Essential Behaviors:

Make Someone's Day

You're here because you're a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests! You see getting to "yes" as a super-fun challenge! You readily and freely interact with every guest. There's nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move Fast and Be Thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a Team People Want to Stay On

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others' skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You're a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

What Can I Do?

The words, "What can I do?" and "How can I help?" fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come With a Solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you're creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need!

Own It

You hold yourself accountable and you're accountable to your teammates. When there is an issue, ask yourself, "What can I do to help fix it?" When there is success, you and your team celebrate! The details matter, and you are attentive to all of them.

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