Restoration Estimator / Project Coordinator

Restoration Estimator / Project CoordinatorSERVPRO of Bear/New Castle is seeking a motivated, organized, and detail-oriented Restoration Estimator / Project Coordinator to help drive projects from initial inspection through final closeout. This is not simply an office estimating position. We are looking for someone who can inspect losses, build accurate scopes, communicate effectively with customers, support production teams, manage documentation and correspondence, and help ensure every project is completed professionally and efficiently. If you enjoy solving problems, working with people, and taking ownership of projects, we'd like to talk with you.What You'll DoEstimating & Job ScopingInspect residential and commercial property damage lossesPerform detailed site inspections and assessmentsCreate estimates using Xactimate and other estimating and industry software as requiredDevelop accurate scopes of workIdentify opportunities for supplements and additional servicesWork with insurance carriers, adjusters, TPAs, and customersReview and revise estimates as project conditions changeAssist with project inspections, documentation, and site visits as neededProject CoordinationObtain customer authorizations and approvalsEnsure all required paperwork is completed correctlyCoordinate project startup with production teamsCommunicate job expectations, scope, and timelines to crewsMonitor project progress and address customer concernsAssist with scheduling and job flow managementEnsure projects move efficiently from intake through completionCommunicate with customers, adjusters, insurance representatives, subcontractors, vendors, and internal team members regarding project startup, progress, completion, scheduling, and next stepsDocumentation, Billing & CommunicationMaintain accurate job files and documentationReview photographs, drying documentation, notes, and supporting recordsHandle project-related correspondence with customers, adjusters, TPAs, vendors, subcontractors, and internal team membersFollow up on outstanding approvals, documentation, and project requirementsEnsure files are complete, accurate, and audit-readyAssist with billing, invoicing, collections support, and payment documentation as necessaryAssist with additional project inspections, documentation, site visits, and administrative support as neededCustomer Experience & CloseoutConduct final walkthroughs with customersObtain completion certificates and customer sign-offsHelp resolve punch list items and customer concernsRequest Google Reviews and customer feedbackCapture customer testimonials when appropriateGather before-and-after photos and videosAssist with project closeout and final billing documentationHelp ensure every customer receives an exceptional experience from beginning to endBusiness Development SupportIdentify opportunities to strengthen customer relationshipsPromote SERVPRO services professionally and ethicallyHelp generate positive online reviews and local brand awarenessRepresent the company professionally in homes and businessesOn-Call & Emergency Response Responsibilities The restoration industry is not a typical 8:00 AM – 5:00 PM business. Property damage emergencies occur during evenings, weekends, holidays, and overnight hours. As part of this position, you will participate in an on-call rotation and be expected to assist with emergency response activities as needed. Responsibilities may include:Answering incoming emergency service calls after hoursSpeaking with customers experiencing water, fire, mold, or storm damage emergenciesGathering critical loss information and setting expectationsCoordinating emergency response crewsDispatching technicians and resources as neededResponding to job sites when necessary to inspect losses, scope work, or assist with project startupCommunicating with customers, technicians, management, and insurance representatives during emergency situationsEnsuring proper documentation and job setup procedures are followed from the initial loss through project completionQualificationsRequiredRestoration industry experienceUnderstanding of water mitigation, fire restoration, mold remediation, and emergency servicesStrong customer service and communication skillsAbility to manage multiple projects simultaneouslyStrong organizational and follow-up skillsProficiency with computers, email, and Microsoft OfficeValid driver's license with acceptable driving recordPreferredXactimate experienceIICRC certificationsPrior experience as an Estimator, Project Manager, Crew Chief, Production Manager, or Restoration SupervisorInsurance restoration experienceExperience working with TPAs and carrier programsAdditional RequirementsWillingness to participate in an on-call rotationAbility to respond calmly and professionally during emergency situationsAbility to occasionally work evenings, weekends, and holidays as business needs requireAbility to travel throughout New Castle County, Delaware County, and surrounding service areasAbility to walk job sites, climb ladders, enter crawlspaces, and inspect damaged structures when necessaryWhat Success Looks LikeDoes what they say they will doFollows up relentlesslyReturns calls, texts, and emails promptlyCommunicates clearly with customers, adjusters, subcontractors, and teammatesTakes ownership of problems and works toward solutionsUnderstands that documentation mattersMaintains a sense of urgency without sacrificing qualityHolds themselves accountablePays attention to details and follows projects through to completionUnderstands that customer communication is just as important as writing estimatesTakes pride in delivering an exceptional customer experience from first contact through final closeoutUnderstands that every file represents a customer going through a difficult situation and treats them accordinglyWhy SERVPRO?At SERVPRO, we help families and businesses recover from some of the most challenging situations they will ever face. We are looking for team members who are accountable, organized, customer-focused, and willing to take ownership of their responsibilities. This position is ideal for someone who enjoys solving problems, building relationships, managing details, and helping projects move from first notice of loss through final completion. If you thrive in a fast-paced environment, enjoy helping people, communicate well, and take pride in doing things the right way, we would like to speak with you. Our Mission To make property damage "Like it never even happened."® Join a team that values urgency, communication, accountability, teamwork, and exceptional customer service. Apply today and help us make a difference for our customers when they need us most!Picture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.