Student Account Specialist I, Collections

Classification Title:

Student Account Specialist I

Classification Minimum Requirements:

A bachelor's degree, or an equivalent combination of education and experience.

Job Description:

This position within the University Bursar is located in the CFO Division. The primary focus of this position is to assist with collection efforts for students who have become delinquent on loans administered by the University. Counsels borrowers about potential deferment, cancellation, and forbearance options. Submits economic hardship, deferment, or forbearance requests to the Accounting Manager for approval. Coordinates submission of student loan accounts to collection agencies. Assists with collection efforts prior to sending to collection agencies. Assists with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing. Provides account documentation when requested by collection agencies. Communicates with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due. Monitors student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts. Creates proactive student communication to increase student retention while minimizing balances past due. Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes. Counsels' students and borrowers with financial holds about available options. Provides supporting documentation on charges, loans, and payments to outside agencies as appropriate. Assists current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program. Performs all other duties as required.

Expected Salary:

$19.16 - $22.00 per hour

Preferred: 

Ability to plan, organize, and coordinate files, records, and work assignments.
Ability to effectively communicate verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Ability to work independently and as a team.
Ability to utilize problem-solving techniques
Experience with MS Word and Excel
Ability to determine work priorities, assign work, and ensure proper completion of work assignments.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Pagefor more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required:No