Client Service Representative - San Francisco, CA

Client Service Representative

Polk Street Animal Hospital is seeking a Client Service Representative to join our growing team in San Francisco. Located in the vibrant Polk Gulch neighborhood, our modern, state-of-the-art hospital has proudly served the community for five years and continues to help meet the increasing demand for high-quality veterinary care.

As a Client Service Representative, you'll be one of the first people clients speak with and one of the last they see before leaving. You'll help set the tone for every visit by creating a welcoming, organized, and compassionate experience for pets and the people who love them.

This position also offers meaningful opportunities for professional growth. As you develop your skills, you may have the chance to lead initiatives, support team development, help shape client service standards, and advance into a supervisory role.

The role includes:

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact for clients in person and by phone
• Answer incoming calls and respond to client questions
• Identify routine concerns and recognize situations that may require urgent attention
• Schedule and coordinate appointments
• Check clients and patients in and out
• Enter and maintain accurate client, patient, and financial information
• Prepare invoices and clearly explain charges to clients
• Process payments accurately
• Maintain complete and organized medical records
• Document client communications clearly and thoroughly
• Coordinate information between clients and the medical team
• Communicate hospital policies, services, and next steps
• Help manage client expectations during busy or stressful situations
• Provide compassionate support to families whose pets need care
• Support the daily flow and organization of the hospital
• Assist with general administrative responsibilities
• Maintain confidentiality of client and patient information
• Contribute ideas that improve client service and hospital operations
• Support teammates and help maintain a positive, efficient workplace

What you'll bring:

• One year of veterinary client service experience is preferred but not required
• Previous customer service, reception, healthcare, or hospitality experience is helpful
• Strong organizational and time-management skills
• Excellent telephone and in-person communication abilities
• A friendly, professional, and compassionate approach
• The ability to remain calm and organized in a fast-paced environment
• Strong attention to detail and accurate data-entry habits
• Confidence managing multiple calls, appointments, and competing priorities
• The ability to recognize potential emergencies and escalate concerns appropriately
• Comfort discussing invoices, charges, services, and hospital policies with clients
• Compassion for clients and an understanding of the stress families may experience when their pets need care
• A positive attitude and willingness to work collaboratively
• Strong problem-solving and client service skills
• The confidence to take initiative and follow through on responsibilities
• A self-motivated and enthusiastic work style
• An interest in continued professional growth
• Leadership potential and a willingness to support team development
• Availability to work Saturdays as part of the regular schedule

Join Our Team

If you're a self-motivated and enthusiastic client service professional who wants to grow your career while helping a modern veterinary hospital provide exceptional care, we'd love to meet you.

Apply today and discover how your communication skills, initiative, and commitment to outstanding service can make a difference at Polk Street Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Polk Street Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our organization by bringing different experiences, perspectives, and ways of engaging with the world. We are committed to creating a workplace where employees feel comfortable being their authentic selves, experience a genuine sense of belonging, and are empowered to reach their full potential.