Consumer Recovery Manager
Fifth Third
- # Consumer Recovery ManagerApply: Frisco, TX: Cincinnati, OH: Grand Rapids, MI: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R73297**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.**GENERAL FUNCTION:**Provides leadership to assigned department so overall departmental customer service and productivity goals are met or exceeded. Focuses on resolving issues, and processing functions in a customer centric manner. Responsible for centralized administration of Customer Solution-wide programs, communications, and reporting primarily related to: Associate Recruiting, Hiring, Training, Policy and Procedures, Coaching & Employee Engagement and Enterprise Initiatives.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing,managing, monitoring, and reporting risks of all types.**ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Responsible for department leadership with oversight of cross functional team of nonexempt/exempt staff and contract employees. Evaluate employee performance and provides coaching and guidance monthly.* Plans, assigns, and monitors the workflow to maintain optimum efficiency and effectiveness and compliance with all technical and regulatory requirements.* Acts as subject matter expert in collaborating with risk partners and external auditors. Responsible for oversight of issues management to close process gaps and remediate accounts as necessary.* Supports third party vendors to manage workflow and ensure full compliance with quality, SLAs, and SOW as applicable.* Champions change management of strategic initiative implementation.* Continually reviews department and bank processes, procedures, and policies and inspects processes and identifies risk exposure to the Bancorp and customers.* Resolves escalated customer or service issues to provide best in class service expectations.* Identifies staff training and development needs for exempt and nonexempt teammates.* Prepares annual performance reviews in an honest and impartial manner recommending salary increases and promotions as appropriate.* Performs any other duties as assigned.**SUPERVISORY RESPONSIBILITIES:*** Exercises leadership as well as technical supervision of the assigned employee group through:* Performs personnel tasks for the team such as exception time reporting and monthly performance reviews.* Prepares annual performance reviews in an honest and impartial manner recommending salary increases and promotions as appropriate.* Responsible for providing employees timely, candid, and constructive performance feedback.* Identifies staff training and development needs for exempt and non-exempt teammates.* Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth.* Developing the appropriate talent pool to ensure adequate bench strength and succession planning* Recognizing and rewarding employees for accomplishments.* Administers all human resource policies and procedures in a fair and consistent manner.* Ensures training issues are identified and remedial steps implemented to ensure staff is adequately trained.* Manages the hiring/selection process, making recommendations to senior leadership for candidates.**MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:**High school diploma required. Bachelor's degree preferred.Minimum 3 year supervisory/lead experience requiredMinimum 3 years collections, customer service, operations, or equivalent experience requiredExcellent verbal and written communication skills. Strong experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook. Proven leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills. Verified ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management. Demonstrated thorough knowledge of loan collection policies, procedures, and activities. General knowledge of collection laws, regulations, principles of credit lending, and risk management. Established ability to work independently and problem solve.Ability to pivot based on business need.Consumer Recovery Manager
- J-18808-Ljbffr Fifth Third
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Consumer Recovery Manager in Frisco, TX vacancy
- ...appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential... ...problem solve. Ability to pivot based on business need. Consumer Recovery Manager At Fifth Third, we understand the importance of...SuggestedContract workWork at office
- ...Fifth Third Bank in Frisco, TX is seeking a Consumer Recovery Manager to lead a department focused on customer solutions, risk, and performance. You will supervise a cross-functional team, coach staff, and implement policy and procedure changes to improve collections and...Suggested
Fifth Third
Frisco, TX1 day ago $19.5 - $32.5 per hour
...Available shifts: Location Walmart Supercenter #5866 8555 PRESTON RD, FRISCO, TX, 75034, US Job Overview Food and Consumable associates are focused on two things: taking care of customers and creative merchandising. They move incoming merchandise out to...SuggestedHourly payMinimum wageFull timeTemporary workPart timeSeasonal workShift workWalmart
Frisco, TX4 days ago- Samsung Electronics America, Inc. is seeking a Consumer & Market Insights Director to own the end-to-end insights agenda, designing and fielding primary research and translating findings into actionable recommendations. You will partner with brand, media, and creative...Suggested
- Why is Walmart America's leading grocery store? Our customers tell us one of the biggest reasons is our hard-working and happy-to-help fresh food and grocery associates. Join our food and grocery team and you will make important decisions about the quality of fruit and...SuggestedHourly payMinimum wageFull timeTemporary workPart time
Walmart
Frisco, TX4 days ago $105k - $120k
...DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation. As an Assurance Manager, you will be responsible for reviewing, analyzing, and building strategies to help develop and maintain relationships with clients...Summer workLocal areaRemote workFlexible hoursGrabJobs
Plano, TX1 day ago- Samsung Electronics America is seeking a Consumer & Market Insights Director to lead the organization's consumer insights agenda, combining rigorous research with strategic business impact. You will design and field primary research, synthesize secondary and syndicated...
- Position Overview Job Title: Marketing Manager 1 Education: Bachelor's degree in Market Research, Marketing, Business, Psychology, Statistics... ...or related field. 5+ years of experience in Market Research, Consumer Insights, or Customer Analytics Job Type: Full-Time, Hourly...Hourly payFull timeH1b
- Auto req ID: 57857 Title: Capital Markets Manager (hybrid) Job Function: Strategy and... ...capabilities with strong understanding of consumer lending economics, and an ownership mindset... ...drivers, including credit losses, recoveries, prepayments, yield, and portfolio mix.Conduct...Full timePart timeWork at officeRelocationRelocation package
Harley-Davidson
Plano, TX2 days ago $149.61k - $245.79k
...Platform integrations and APIs Production Monitoring & Incident Management Establish a comprehensive production monitoring framework,... ...Company Overview McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer...Temporary workWork from homeHome officeRelocation package- Samsung Electronics America seeks a seasoned Consumer & Market Insights Director to lead the end-to-end insights agenda, translating findings into actionable recommendations and partnering with brand, media, and creative teams to inform major marketing decisions. This...
- Food/Consumables Team SupervisorNeighborhood Market #3199 3513 E Park Blvd Plano, TX 75074-3112 CP-3199-9017 $19.50 - $32.50/hr* Full time Shifts may varyRole SummaryFood and Consumable associates are focused on two things: taking care of customers and creative merchandising...Hourly payMinimum wageFull timeTemporary workPart timeSeasonal workShift work
Walmart
Plano, TX2 hours ago - Job Overview:At Keurig Dr Pepper, the Regional Quality Manager is responsible for leading Quality, Food Safety, Regulatory Compliance,... ...initiatives focused on defect and waste reduction, compliance, consumer satisfaction, and operational excellence.Lead quality incident...Ongoing contractContract work
Keurig Dr Pepper
Frisco, TX5 days ago $19.5 - $32.5 per hour
Walmart’s Neighborhood Market #3199 in Plano, TX is hiring Food and Consumable associates who focus on customer service, merchandising and moving merchandise to the sales floor, creating seasonal displays to meet customer needs. The role is full-time with competitive pay...Full timeSeasonal work- Community Choice Financial Family of Brands seeks a General Manager to lead a high-volume consumer lending branch. You will oversee daily operations, drive sales of short-term credit and financial products, and ensure strict compliance with federal and state regulations...Temporary work
Community Choice Financial Family of Brands
Mckinney, TX4 days ago - ...leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Consumer & Community Banking - Technology team, you will drive the successful delivery of complex technology projects and programs...
JP Morgan Chase
Plano, TX5 days ago - ...collaboration with other members of the management team, the CNC directs, monitors, and evaluates... ...-first philosophy and engage in service recovery when necessary. Support the efforts of... ..., identity theft protection and consumer discounts. Note: Eligibility for benefits...Hourly payTemporary workFlexible hoursShift work
- ...ManagerWe are seeking an accomplished and commercially minded Project Manager to take end-to-end accountability for customer-facing and... ...for delivery, customer communications, financial accuracy, and recovery action when performance deviates from plan.Key Responsibilities...Contract work
DCM INFOTECH LIMITED
Frisco, TX6 days ago - Community Choice Financial Family of Brands is seeking an Assistant Store Manager to help lead a fast-paced consumer finance branch. In this role, you’ll support daily operations, supervise and coach team members, and deliver short-term credit, installment loans, and check...Temporary work
Community Choice Financial Family of Brands
Plano, TX3 days ago - ...Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks... ...deep, current understanding of the consumer. Design, scope, and manage primary quantitative and qualitative research studies (e.g., surveys...Hourly payFull timeShift work
- ...Shift Manager We are looking for Shift Managers to join our Buffalo Wild Wings GO team! Shift Managers are responsible for coaching... ...• Resolves guest concerns by following Brand recommended guest recovery process Passion for: • Sets and maintains high standards...Local areaMonday to FridayFlexible hoursShift workNight shiftWeekend workDay shift
Buffalo Wild Wings GO
Frisco, TX1 day ago $16.5 - $24 per hour
...and one community at a time. A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager...Hourly payFull timeSeasonal workLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftOak St. Health
Frisco, TX3 days ago- ...provide a beverage for every need, everywhere people shop and consume. With more than 125 iconic and emerging brands and one of the strongest... ...in the beverage industry.We are seeking a Senior Brand Manager to lead a dynamic portfolio of brands and growth initiatives. This...Relocation
Keurig Dr Pepper
Frisco, TX1 day ago $19.25 per hour
Your Opportunity: General Manager (Bilingual) Titlemax McKinney, TX As a General... ...Company standards, account management, recovery (collections), job duties, and... ...or the “Company”), is one of the largest consumer specialty finance organizations in the U...Hourly payFull timeTemporary workCasual workSeasonal workWork at officeLocal areaCommunity Choice Financial Family of Brands
Mckinney, TX25 days ago- ...and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at... ...institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent...
JP Morgan Chase
Plano, TX3 days ago - Join to apply for the Marketing Strategy Manager role at Keurig Dr Pepper Inc. Join to apply for the Marketing Strategy Manager role at... ...of Marketing, North American Claims and Repair Director - Consumer & Digital Marketing (Hybrid) Salesforce Marketing Delivery Sr....Full timeRemote work
$157.08k - $283.44k
...Frisco, Texas areas.**Job OverviewThe Sr AI Technical Product Manager is a product leader, customer evangelist, and execution driver... ...product strategy by writing detailed features and user stories consumable by Dev teams for high-complexity products with multiple...Full timeTemporary workPart timeWork experience placementWork at officeLocal areaFlexible hours3 days per weekT-Mobile
Frisco, TX1 day ago$85k - $90k
...a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ,... ...information. To connect with us, visit LocaliQ is looking for a Manager, Optimization Strategy , for our Local Client Success group ....Local areaShift work- ...performance during all meal periods. Ensure outlet leaders effectively manage daily operations, staffing, service flow, and guest needs.... ...handle escalated guest concerns and ensure appropriate service recovery. Ensure repeat guests, VIPs, and special occasions are...Work at officeLocal areaShift work
$96.14k - $173.31k
...answer is “yes,” you should join T-Mobile’s All-Star Legal Team! T-Mobile has an exciting opportunity for a Sr. Contracts Negotiation Manager with exceptional analytical and communication skills, a drive to solve problems, and a proactive attitude, to join its Legal Team...Full timeContract workTemporary workPart timeLocal areaFlexible hoursT-Mobile
Frisco, TX3 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Consumer Recovery Manager. Be the first to apply!
