Desktop Support Technician

Desktop Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are currently seeking a qualified Desktop Support Technician to join our client's team onsite in West Palm Beach, FL. This role provides hands-on technical support for the Distribution Control Center (DCC) and corporate workstation environments, focusing on hardware maintenance, workstation lifecycle management, and operational readiness. The position requires strong attention to detail, ability to work independently, and dedication to maintaining reliable computing infrastructure for mission-critical dispatch and control center operations.

Duties and Responsibilities

• Workstation Lifecycle Management
• Hardware Support & Maintenance
• Operational Support
• Compliance & Documentation
• Professional Development

Skills and Qualifications

• Strong hands-on experience with hardware troubleshooting and workstation support
• Proficiency in Windows operating system installation, imaging, and configuration
• Ability to work independently with minimal supervision
• Strong organizational skills for managing hardware inventory and tracking workstation lifecycle
• Excellent attention to detail for documentation and asset management
• Physical ability to move, install, and configure desktop computers and peripherals
• Understanding of IT service desk processes and incident management
• Effective communication skills for coordinating with vendors, technicians, and end users
• Ability to follow customer specifications and technical instructions accurately
• Strong problem-solving skills using systematic troubleshooting approaches
• Ability to lift and move desktop computers, monitors, and related equipment

Key Deliverables

• Timely completion of workstation upgrades, reimaging, and hardware replacements
• Accurate documentation of all hardware installations and configurations
• Minimal downtime for DCC/PDDC dispatch and corporate workstations through proactive maintenance
• Clean and organized work areas with proper asset tracking
• Responsive support for urgent hardware issues and operational needs
• Complete and accurate quality assurance documentation for warranty compliance

Wage Range: The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.