Case Manager (Clinical)

Job Description

Job Description

Case Manager (Clinical)

In-Person Full-Time (40 hours per week) Position in Tracy, CA (Non-Exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. 

What qualifications are required for this position?

You Are Also:

• A person with a Master’s degree (Case management, MA/MS in counseling,)  or a related field, but all candidates with field experience in clinical case management qualify for the role and are encouraged to apply
• Experienced in crisis intervention, case management, and general experience working with individuals who are victims of physical and/or sexual trauma.’
• Training in trauma-informed care, overdose prevention, and crisis intervention 
• Experienced working in a domestic violence, human trafficking and/or homeless setting providing direct services.
• Understanding of the dynamics of trauma-informed care..
• Understanding of, and sensitivity to, serving diverse populations as it relates to family dynamics and other aspects of cultural practice. 
• Flexible, proactive and open to learning. 
• Knowledge of community resources, community-based organizations, social services, and specifically housing agencies and programs that offer services to our clients.
• A person with The State mandated 40-hour Domestic Violence and Human Trafficking counselor certification (this can be scheduled after hire).
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

What You Will Do

The Clinical Case Manager provides integrated case management and clinical support to individuals and families experiencing homelessness. The role combines psychosocial assessment, service planning, short-term therapeutic intervention, crisis response, and coordination of community resources to help clients achieve housing stability and improved well-being. The Clinical Case Manager provides integrated clinical and case management services to adults experiencing homelessness who are recovering from an illness, injury, or hospitalization. The role bridges medical care, behavioral health, and housing, helping clients stabilize physically and emotionally, follow their care plans, and move toward permanent housing. Basic needs stabilization: the client's situation around housing, food, income or benefits, transportation, healthcare access, and other daily needs, and what was  done to address them.Services are trauma-informed, harm reduction-oriented, and strengths-based. Services are trauma-informed, strengths-based, and culturally responsive. You will engage in care planning aligned with the client’s medical or psychiatric discharge instructions, including medication, wound care, follow-up appointments, and transportation. This will also include coordination with the client’s medical providers, with signed releases. The clinical case manager is also expected to conduct behavioral health and substance use linkage, with harm reduction where appropriate.

Responsibilities include

1. Assessment of medical, behavioral health, and social needs 
2. Care planning aligned with the client needs , including medication, follow-up appointments, and transportation
3. Coordination with the client’s medical providers, with signed releases
4. Behavioral health and substance use linkage, with harm reduction where appropriate
5. Provide confidential, holistic, client-centered, trauma-informed services.
6. Document performance targets and outcomes for reporting purposes.
7. Maintain accurate client records and notes
8. All training as required by program grants must be completed.
9. Complete functional timesheets by assigned due dates in compliance with time allocations.
10. Actively participate in reflective supervision sessions.
11. Create and maintain documentation of processes and procedures related to job duties.
12. Other duties as assigned.

Supervision requirements

The Clinical Case Manager will receive regular clinical supervision from a licensed clinician / clinical supervisor and is expected to participate actively in the supervisory process. This includes attending weekly individual supervision of 60 minutes and weekly group supervision or case conferences for 2 hours. The case manager is expected to come prepared to discuss caseload status, clinical concerns, and progress on client goals, including stabilization of basic needs such as housing, food, income and benefits, and transportation. They will present cases to the team on a rotating basis, share learnings from trainings attended and seek consultation on complex, high-risk, or ethically sensitive situations in a timely manner. The case manager is also expected to maintain timely and accurate documentation, follow program policies on confidentiality and crisis response. 

Working Conditions

This position is eligible for hybrid in person & remote work. Time spent on-site versus remote working will be discussed and agreed upon with your supervisor.  You are expected to be available on-site as necessary given business needs. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $32 per hour (non-exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants. 

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

• Why do you want to work for RP and why are you a good fit for this role? (200 words max)
• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).
• Please list 2 areas of growth you would like to see within your skill set.

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.