Technical Operations Manager

Expert Connections

Atlanta, GA

Job Description
Job Description
Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations Northeast of Atlanta, GA.
This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.
Key Responsibilities
Lead daily technical operations across Service, Applications, Customer Support, and technical testing
Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
Improve service response times, team productivity, workflows, and operational efficiency
Establish and track KPIs, priorities, processes, and technical standards
Lead onboarding, technical training, and team development
Oversee repair/RGA processes, workplace safety, and 5S
Coordinate technical projects and operational improvements with international teams
Maintain strong communication with customers, suppliers, and internal teams
Qualifications
Bachelor's or Master's degree in Mechatronics, Automation, Electrical Engineering , or related field preferred; equivalent experience considered
Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
Strong mechanical and electrical troubleshooting skills
PLC and system integration experience; Siemens and EtherCAT experience preferred
Field service, equipment installation, and commissioning experience
Leadership experience, ideally 3+ years in field service, technical service, or technical operations
Experience driving KPIs, continuous improvement, productivity, and 5S
Strong customer-facing and cross-cultural communication skills
Dispensing technology experience is a plus
German or Spanish language skills and/or experience working with international teams is a plus
Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus
Why Join?
Join a growing international organization supporting advanced automation technology
Work with leading manufacturers and engineers across multiple industries
Take ownership of technical operations and directly influence processes and team performance
Combine hands-on technical work with leadership and operational responsibility
Collaborative international environment with opportunities for continued growth

Apply

Vacancy posted a month ago

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