Developer Support Engineer (Atlanta)

Developer Support EngineerAt JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we'll leap your career forward!As a Developer Support Engineer in JFrog you will...Troubleshoot and investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirementsDevelop scripts in Bash, Python, Groovy for debugging and automatingSet up JFrog applications and 3rd party products in various development environmentsAnalyze log files, thread dumps, traffic, JVM and OS parametersReproduce customer scenarios and fill relevant bugs/featuresMaintaining and improving a knowledge base of known issues and solutionsIntegrate and collaborate with JFrog's R&D, QA, Release and Sales teamsAbility to work in flexible hours and on weekends while neededTo be a Developer Support Engineer in JFrog you need…BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.Customer-facing experience, 3-5+ years.Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.Experience in Linux - MandatoryStrong technical software-related debugging skills - MandatoryUnderstanding of Java or other compiled language - MandatoryKnowledge/experience with databases, LDAP, Apache Apache Tomcat - AdvantageExperience with networking and reverse proxy (nginx/ - AdvantageExperience in the DevOps industry - AdvantageSpanish speaking skills - preferredWHAT JFROG CAN OFFER…At JFrog, base salary is only one component of our compensation package.This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.JFrog embraces hybrid work: 3 days in office / 2 days remote.This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.